Cruise Sales Agent - Bilingual English

ID90 Travel; Córdoba; Híbrido; ARS 6.500.000 - 9.750.000; Jornada completa

Descripción de la vacante

A travel agency in Córdoba is seeking a Cruise Sales Agent. The role involves managing bookings and providing customer service, transitioning from an admin to a sales position. Applicants must be fluent in English and have strong organizational and sales skills. This is a full-time hybrid job requiring some in-office presence and includes a base salary with commissions.

Servicios

Paid time off

Commissions on sales

Formación

• Must speak, read, and write English fluently.
• 3 years of experience in similar roles preferred.
• Ability to work in a fast-paced environment.

Responsabilidades

• Manage online bookings and follow up on payments.
• Provide customer service via phone and email.
• Answer inbound cruise sales calls and close sales.

Conocimientos

Fluent English

Customer service skills

Sales skills

Organizational skills

Ability to multi-task

Knowledge of domestic/international destinations

Interpersonal skills

Educación

High school diploma or equivalent

Herramientas

Microsoft Excel

Descripción del empleo

Overview

ID90 Travel is looking for a Cruise Sales Agent to work with our cruise team, with the following role transition of: Cruise Admin training for first 3 months, then a hybrid role of Cruise Admin and Cruise Sales Agent for month 3 to month 6 and full time Cruise Sales Agent after 6 months.

Primary Responsibilities – Admin Role

• Managing online bookings and holds including following up on new holds and updating payments and discard cancelled bookings for nonpayment
• Quality control over the auto payment failures including identify payments and adjust cruise base accordingly and sending updated confirmation to customer
• Responsible for final cruise payments including sending out final payment reminders, reach out for past due payments, call back on final payment emails for customers, apply final payments and send confirmations to customer
• Manage customer service voicemails and emails and distribute appropriately
• Apply MSC discounts and send follow ups
• Add membership ID to profile when applicable
• Pull or add ID90 credits when applicable
• Send Edocs to customer and other notifications such as upgrade notices

Primary Responsibilities – Sales Role

• Answer inbound cruise sales & service calls, with the ability to close a sale
• Make outbound follow-up calls
• Required to make payments to suppliers
• Educate and effectively communicate consumers on ID90 products
• Required to work 1 Saturday shift per month (currently 12pm to 4pm, possibly moving to 10am to 6pm, Argentina time)

Minimum Requirements

• Required to speak, read, and write English fluently
• Highly organized
• Ability to multi-task (phone, email) is a must
• Ability to demonstrate sales and customer service skills
• Knowledge of domestic and/or international destinations
• Ability to navigate through multiple sites/software applications
• Understanding of major Cruise Line Travel Agent portals is a plus
• Previous travel industry experience (cruise sales) is a plus
• A self-starter
• Excellent interpersonal skills

Job Proposal

• Full time job (160 hours) - 8 hours no lunch time
• Monday through Friday, plus one Saturday per month
• Starting hours: Admin role first month 8AM/9AM to 4PM/5PM; Hybrid role 2nd-3rd month 10AM/11AM to 6PM/7PM (Argentina Time); Sales role from 12PM/1PM to 8PM/9PM (Argentina Time)
• The sales role requires adherence to U.S. daylight saving time
• PTO
• Office: required to go twice a week: Tuesday and Thursday (days subject to modifications)

Holidays

• US holidays not worked by Agents/Admins: Christmas 12/25; New Year 01/01; Thanksgiving (1 day) Every 4th Thursday of November; Independence Day 07/04
• Agents/Admins role is working during: Rest of US holidays; Argentina holidays (feriados)

Compensation & Hours

• Sales Cruise Agent includes a base salary plus commissions
• Comp hours can be accrued in a number of ways including, but not limited to: working a Saturday shift or US elected holiday, or extra hours when requested by the manager
• Holidays in the US that agents are required to work and time will be compensated: President’s Day, Good Friday, Memorial Day, Labor Day, Day After Thanksgiving, Christmas Eve, Bridge Day for Christmas, Bridge Day for New Year, Bridge Day for New Year 1, New Year’s Eve

Requerimientos - Educación y Experiencia

Educación mínima: Terciario

3 años de experiencia

Conocimientos: Microsoft Excel, Aceptación de errores y fracasos, Adaptación al cambio, Atención al cliente, Comunicación y persuasión, Gestión de ventas, Negociación, Orientación al logro, Servicio al cliente, Ventas, Asesoría comercial, Call Center, Redacción

Palabras clave: crucero, boat, ship, cruise, barco, ventas, cambaceo, sales, demostrador, feriante, viajante, agent, representative, agente, representante