Crisis Response Management Agent

Cognizant; Municipio de Esquel; Híbrido; ARS 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Wellbeing programs

Descripción de la vacante

Cognizant is seeking a Crisis Response Agent to monitor global events, assess risks, and provide timely intelligence for critical decision-making. You will escalate incidents to stakeholders and collaborate across teams to ensure accurate communications during developing crises.

The role emphasizes strong English written/verbal skills, rapid analysis, and the ability to manage multiple priorities in a fast-paced environment.

Formación

• Bachelor's degree in Political Science, Journalism, Digital Media, International Studies, Communications, or related field; technical degrees considered.

Responsabilidades

• Monitor and research emerging global events.
• Analyze information from multiple sources to assess impact and escalation needs.
• Escalate incidents to stakeholders per procedures.
• Collaborate with team members and stakeholders for clear communication during crises.
• Suggest process improvements to enhance efficiency and accuracy.

Conocimientos

Crisis monitoring

Risk assessment

English communication

Cross-functional collaboration

Decision making

Educación

Bachelor's degree in Political Science

Descripción del empleo

About The Role

As a Crisis Response Agent, you will make an impact by monitoring developing global events, assessing potential risks, and providing timely, accurate intelligence to support critical decision-making. You will be a valued member of the Crisis Response team and work collaboratively with team leads, cross-functional stakeholders, and client teams to identify and elevate incidents that may affect people, operations, or business continuity.

In This Role, You Will

• Monitor and research emerging global events, including natural disasters, geopolitical developments, public safety incidents, and other crisis situations.
• Analyze information from online, public, and internal sources to assess impact and determine escalation requirements.
• Escalate incidents of concern accurately and promptly to appropriate stakeholders in accordance with established procedures.
• Collaborate with team members, support teams, and key stakeholders to ensure effective communication during developing situations.
• Contribute to process improvements that enhance operational efficiency, reporting accuracy, and overall service quality.

Work Model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring attendance at a Cognizant office in Buenos Aires, Argentina. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need To Have To Be Considered

• Bachelor's degree in Political Science, Journalism, Digital Media, International Studies, Communications, or a related field; technical degrees will also be considered.
• Strong written and verbal communication skills in English.
• Demonstrated ability to analyze information quickly and make sound decisions in fast-paced, high-pressure environments.
• Experience collaborating effectively with cross-functional teams and stakeholders.
• Ability to manage multiple priorities simultaneously while maintaining attention to detail and accuracy.

These will help you stand out

• Experience monitoring news, crisis events, risk intelligence, trust and safety operations, or related environments.
• Knowledge of global current events, geopolitical developments, and emergency management concepts.
• Experience conducting research using multiple information sources and validating information reliability.
• Proven ability to identify opportunities for process improvement and operational excellence.
• Proficiency in an additional language beyond English.