Crisis Response Management Agent

Cognizant; Buenos Aires; Híbrido; ARS 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

Cognizant in Buenos Aires is seeking a Crisis Response Agent to monitor global events, assess risks, and provide timely intelligence to support critical decisions. The hybrid role requires presence at a Cognizant office in Buenos Aires and offers balance through wellbeing programs.

You will analyze information from public and internal sources, escalate incidents, and collaborate with cross-functional teams to maintain people safety, operations, and business continuity.

Formación

• Bachelor's degree in Political Science, Journalism, Digital Media, International Studies, Communications or related field.
• Strong written and verbal communication skills in English.
• Ability to analyze information quickly and make sound decisions in fast-paced environments.
• Experience collaborating effectively with cross-functional teams and stakeholders.
• Ability to manage multiple priorities simultaneously while maintaining accuracy.

Responsabilidades

• Monitor and research emerging global events, including natural disasters, geopolitical developments, public safety incidents, and other crisis situations.
• Analyze information from online, public, and internal sources to assess impact and determine escalation requirements.
• Escalate incidents of concern accurately and promptly to appropriate stakeholders in accordance with established procedures.
• Collaborate with team members, support teams, and key stakeholders to ensure effective communication during developing situations.
• Contribute to process improvements that enhance operational efficiency, reporting accuracy, and overall service quality.

Conocimientos

Crisis monitoring

Risk analysis

Escalation procedures

Cross-functional collaboration

Process improvement

Educación

Bachelor's degree in Political Science, Journalism, Digital Media, International Studies, Communications

Descripción del empleo

About the role

As a Crisis Response Agent, you will make an impact by monitoring developing global events, assessing potential risks, and providing timely, accurate intelligence to support critical decision-making. You will be a valued member of the Crisis Response team and work collaboratively with team leads, cross-functional stakeholders, and client teams to identify and elevate incidents that may affect people, operations, or business continuity.

In this role, you will:

• Monitor and research emerging global events, including natural disasters, geopolitical developments, public safety incidents, and other crisis situations.
• Analyze information from online, public, and internal sources to assess impact and determine escalation requirements.
• Escalate incidents of concern accurately and promptly to appropriate stakeholders in accordance with established procedures.
• Collaborate with team members, support teams, and key stakeholders to ensure effective communication during developing situations.
• Contribute to process improvements that enhance operational efficiency, reporting accuracy, and overall service quality.

Work model:

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring attendance at a Cognizant office in Buenos Aires, Argentina. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered:

• Bachelor's degree in Political Science, Journalism, Digital Media, International Studies, Communications, or a related field; technical degrees will also be considered.
• Strong written and verbal communication skills in English.
• Demonstrated ability to analyze information quickly and make sound decisions in fast-paced, high-pressure environments.
• Experience collaborating effectively with cross-functional teams and stakeholders.
• Ability to manage multiple priorities simultaneously while maintaining attention to detail and accuracy.

These will help you stand out

• Experience monitoring news, crisis events, risk intelligence, trust and safety operations, or related environments.
• Knowledge of global current events, geopolitical developments, and emergency management concepts.
• Experience conducting research using multiple information sources and validating information reliability.
• Proven ability to identify opportunities for process improvement and operational excellence.
• Proficiency in an additional language beyond English.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.