Conversational AI Consultant, Google Cloud

Google Inc.; Buenos Aires; Presencial; USD 60.000 - 100.000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a Conversational AI Consultant to join their Google Cloud Consulting team. This role is pivotal in guiding customers through their cloud journey, leveraging cutting-edge technologies to enhance customer interactions. You will lead the design and implementation of AI-driven solutions, ensuring high-quality delivery and customer satisfaction. If you are passionate about AI, project management, and transforming businesses through technology, this opportunity offers a chance to make a significant impact in a dynamic environment.

Formación

• 3+ years in project management and delivering technical solutions.
• Experience in cognitive AI and Natural Language Understanding.

Responsabilidades

• Lead the delivery of complex Contact Center AI solutions.
• Design conversational interfaces and manage virtual agent projects.

Conocimientos

Project Management

Technical Solutions Delivery

Natural Language Understanding

Machine Learning

Programming Languages (Java, Python, SQL, Go, C++)

Fluent in English and Spanish

Educación

Bachelor's degree in Computer Science

Herramientas

Google Cloud Technologies (Apigee, DialogFlow, BigQuery)

Contact Center Solutions (UJET, CCAI Platform)

Descripción del empleo

Conversational AI Consultant, Google Cloud

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Please submit your resume in English - we can only consider applications submitted in this language. Only candidates with Mexican citizenship will be evaluated for this role in accordance with Article 7 of the Federal Labor Law.
Note: By applying, you can share your preferred working location from the following: Buenos Aires, Argentina; Mexico City, CDMX, Mexico.

Minimum qualifications:

• Bachelor's degree in Computer Science or equivalent practical experience.
• 3 years of experience in project management and delivering technical solutions.
• Experience developing solution architectures for contact centers, customer-facing digital experiences like web or mobile applications, and with programming languages such as Java, Python, SQL, Go, or C++.
• Experience in cognitive AI, Natural Language Understanding (NLU), speech to text, text to speech, and machine learning.
• Fluent communication skills in English and Spanish to support client relationships in the region.

Preferred qualifications:

• Experience designing and configuring Contact Center solutions (e.g., UJET, CCAI Platform).
• Understanding of call center and digital ecosystem KPIs and analytics solutions.
• Knowledge of call center ecosystems, virtual agents, agent handoff, and related customer experiences.
• Familiarity with Google technologies like Apigee, DialogFlow, Google Compute, Looker, BigQuery, Dataflow, and Pub/Sub.

About the job

The Google Cloud Consulting Professional Services team guides customers through their cloud journey, helping businesses thrive by leveraging Google's global network, data centers, and infrastructure. As part of this team, you will help shape the future of businesses and use technology to connect with customers, employees, and partners.

As a Conversational AI Consultant (CCAI) within the Professional Services Organization (PSO), you will work directly with Google Cloud’s strategic customers, providing consulting on CCAI solutions, and collaborating with product, engineering, and partner teams to implement industry solutions. You will support pre-sales activities, technical design, and project planning for large customers.

Google Cloud enables organizations to digitally transform using enterprise-grade solutions and innovative tools that promote sustainability. Customers worldwide trust Google Cloud to support their growth and address critical business challenges.

Responsibilities

• Lead the scoping and delivery of complex Contact Center AI (CCAI) Industry Solutions, ensuring program quality and customer satisfaction.
• Design conversational interfaces and lead virtual agent projects with clear scope and objectives.
• Collaborate with internal teams to develop delivery strategies and methodologies globally.
• Translate customer requirements into solution architectures, SOWs, and staffing plans in coordination with sales and technical stakeholders.

Google is committed to diversity and equal opportunity employment, fostering an inclusive environment for all employees regardless of race, gender, or background. We value a workforce that reflects our users and promotes belonging.

English proficiency is required for all roles to facilitate global collaboration.

Note to recruitment agencies: Google does not accept unsolicited resumes and is not responsible for related fees.