Cloud Support Engineer Sr

Pacifica Continental; Buenos Aires; Presencial; USD 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading tech firm is seeking a Cloud Support Engineer to provide technical oversight and solution development for cloud services. This role focuses on enhancing user experience, optimizing resources, and managing incidents effectively in a collaborative environment. Candidates should possess deep knowledge of AWS services and advanced troubleshooting skills.

Formación

• Experience troubleshooting cloud infrastructure, primarily AWS.
• Upper Intermediate English proficiency.
• Familiarity with Kubernetes, Docker, and CI/CD pipelines.

Responsabilidades

• Provide advanced oversight for incident containment and resolution.
• Work with partner teams for technical analysis and documentation.
• Optimize cloud resources to enhance user experience.

Conocimientos

Problem-solving skills

Advanced troubleshooting skills

Advanced strategic knowledge

Herramientas

AWS

Docker

Kubernetes

Jira Service Management

Descripción del empleo

Our client is searching for aCloud Support Engineer to join their team in Buenos Aires, Argentina.

TheCloud Support Engineer needs to bea highly skilled technical professional who deploys their abilities to solve problems, provide assistance, and maintain customer satisfaction for those using cloud services. Their focus is on ensuring a positive user experience and optimizing cloud resources.

What You Will Do:

• Provide advanced strategic knowledge and technical oversight for the identification and containment of incidents.
• Delegate response tasks effectively and prioritize response actions across multiple incidents.
• Create detailed timelines and other supporting documentation.
• Work with partner teams to provide technical analysis of cases to assist in the development of mitigation and detection techniques.
• Turn technical analysis into high-quality incident after-action reports.
• Understand the Business Lines and IT organization.
• Have advanced problem-solving skills.
• Develop a solid understanding of the application and infrastructure components supporting the business units.
• Establish the capabilities to resolve the incident and restore service as rapidly as possible, driving all activities related to resolving the issue.
• Identify trends on the monitored IT systems that could impact business operations.
• Use AWS to deploy development, QA, and production apps.
• Document solutions and decisions across the whole development cycle.
• Work with partner teams to automate and improve processes to help support business growth.
• Have advanced troubleshooting skills.

What We Look for in the Ideal Candidate:

• Experience in troubleshooting and managing cloud infrastructure production environments.
• Experience mainly in AWS (EC2, RDS, Lambda, S3, Load Balancer, ECS, EKS, etc.)
• Experience with REST APIs in a microservices architecture.
• Experience with monitoring systems - Zabbix, AWS CloudWatch.
• Experience with Cloudflare or other CDN services.
• Experience with Databases - MS SQL Server / PostgreSQL.
• Experience with ticketing systems - Jira Service Management / Jira Software / Confluence.
• Familiarity with authentication and security best practices (SAML, SSO).
• An understanding of networking concepts, DNS, and load balancers.
• Understanding of Azure core services.
• Must have a deep understanding of Kubernetes and Docker architecture and associated tools.
• Experience in building processes for deploying to a Kubernetes-based environment.
• Experience in building an end-to-end CI/CD pipeline to build, test, and deploy to different AWS environments such as Lambda, EC2, ECS, EKS, etc.
• Upper Intermediate or above English level.

It Is a Plus If You Have:

• Work with Azure, GCP.
• Programming languages: Java.
• Working experience in an Agile organization.