Client Technology - Head of Innovation & Tooling

EY; Buenos Aires; Presencial; ARS 80.000 - 120.000; Jornada completa

Descripción de la vacante

EY, un leader mondial en services d'assurance et de conseil, recherche un Head of Innovation & Tooling pour diriger des initiatives stratégiques dans la gestion des services. Le candidat idéal aura une expérience solide en gestion de services, une formation pertinente et sera capable de conduire l'innovation au sein d'une organisation axée sur le client.

Formación

• Expérience extensive dans la gestion des services au sein de grandes organisations.
• Certifications en gestion de projet (CAPM, PMP, etc.) appréciées.
• Capacité prouvée à diriger des équipes et à favoriser l'innovation.

Responsabilidades

• Diriger un programme d'amélioration des services et d'innovation.
• Développer des relations stratégiques avec les parties prenantes.
• Mettre en œuvre des programmes systématiques pour la rétention des clients.

Conocimientos

Gestion des services

Innovation

Gestion de projet

Gestion des relations clients

Educación

Diplôme en affaires, ingénierie, IT, sciences ou domaine technique pertinent

Descripción del empleo

Client Technology - Head of Innovation & Tooling

EY

Head of Innovation & Tooling (Operations & Support)

Rank: Associate Director

EY is a global leader in assurance, tax, transaction, and advisory services. Technology is central to our operations and delivery. Our technology solutions are integrated into our client services and are key to our organizational innovation. Driven by strategic investments in technology and innovation, Client Technology aims to foster growth and solve complex business problems through robust platforms and powerful product engines, vital for scaling innovation. As part of Client Technology - Customer Success, you’ll collaborate with technologists, business experts, account teams, and clients, combining EY’s industry knowledge with our platforms, capabilities, and technical expertise. You will be a catalyst for change, helping to build a customer-centric organization that delivers value, enhances growth, and positions EY as a top-tier industry technology provider.

The opportunity

• Accountable for Strategy, Innovation, and Tooling to support Service Management, ensuring reliable, best-in-class support services that meet contractual obligations and delight customers.
• Establish a continuous improvement Innovation program aligned with client and customer needs, industry insights, and best practices.
• Drive a culture of cohesive change towards advanced Customer Service Management.
• Develop and manage strategic relationships with internal and external stakeholders to promote and implement the program vision.
• Maintain awareness of industry developments to address potential impacts on Service Delivery.
• Lead change initiatives and continuous improvement efforts for business program integration.
• Develop, deploy, and maintain standardized, innovative, and robust toolsets.

Key responsibilities

• Lead a proactive Service Management improvement and Innovation program.
• Design and deploy innovations to enhance effectiveness, efficiency, and customer experience.
• Implement systematic programs for client relationship retention, development, and expansion.
• Standardize and optimize deployed tools, methods, and organizational processes for greater value and efficiency.
• Lead the Innovation and Tooling team through clear accountability, effective communication, and adherence to quality and compliance standards.

Skills and attributes for success

• Deep understanding of Service Management and industry best practices.
• Knowledge of enterprise technology challenges and solutions.
• Proven ability to lead change, foster innovation, and drive cohesion.
• Expertise in Service Management, IT governance, and team management.
• Strong knowledge of IT risk management, standards, and policy development.

Qualifications

• Extensive experience in leading Service management and customer-focused activities within large organizations.
• Bachelor's degree in Business, Engineering, IT, Science, or relevant technical field, or equivalent experience (10+ years in a corporate IT environment).
• Certifications such as CAPM, PMBOK, PRINCE2, PMP, PgMP, CSM, CSP, or equivalent management experience (5+ years in management roles).
• Strong project management skills, including scope, schedule, and resource planning.
• Experience managing complex, multi-location teams and large programs.