Client Success & Platform Support Specialist (VDR)

TransPerfect; Tandil; Presencial; ARS 700 000 - 1 200 000; Tempo integral

Resumo da oferta

TransPerfect is recruiting a Client Services Representative to provide high-quality technical and operational support to clients in North America from our Buenos Aires office. The role focuses on navigating the VDR platform, resolving queries, and delivering training in a fast-paced B2B environment.

Applicants should have native English skills, at least two years of B2B experience, and strong communication with meticulous attention to detail.

Qualificações

• Native-level English fluency with excellent written and verbal communication.
• Minimum of two years of experience in a B2B environment.
• Strong attention to detail and ability to multi-task in a fast-paced setting.
• Excellent communication, problem-solving, and customer service skills.
• Tech-savvy with ability to learn new software quickly.

Responsabilidades

• Provide first-line technical and operational support to clients and users of the VDR platform.
• Interact with clients by phone or email to consult on workflow and processes.
• Manage multiple client engagements and nurture client relationships.
• Host and conduct online client training sessions on platform usage.
• Ensure accurate documentation for job tracking, billing, and follow-up requirements.
• Coordinate with internal teams across regions to meet client timelines and expectations.

Conhecimentos

Native English

English fluency

B2B experience

Team player

Attention to detail

Multi-tasking

Resilience

Willing to grow

Tech-savvy

Descrição da oferta de emprego

TransPerfect is recruiting a Client Services Representative to provide high-quality technical and operational support to clients in North America from our Buenos Aires office. The role focuses on navigating the VDR platform, resolving queries, and delivering training in a fast-paced B2B environment.

Applicants should have native English skills, at least two years of B2B experience, and strong communication with meticulous attention to detail.