Client Support Representative - Legal field (Buenos Aires)

TransPerfect; Tandil; On-site; ARS 700,000 - 1,200,000; Full time

Job summary

TransPerfect is recruiting a Client Services Representative to provide high-quality technical and operational support to clients in North America from our Buenos Aires office. The role focuses on navigating the VDR platform, resolving queries, and delivering training in a fast-paced B2B environment.

Applicants should have native English skills, at least two years of B2B experience, and strong communication with meticulous attention to detail.

Qualifications

• Native-level English fluency with excellent written and verbal communication.
• Minimum of two years of experience in a B2B environment.
• Strong attention to detail and ability to multi-task in a fast-paced setting.
• Excellent communication, problem-solving, and customer service skills.
• Tech-savvy with ability to learn new software quickly.

Responsibilities

• Provide first-line technical and operational support to clients and users of the VDR platform.
• Interact with clients by phone or email to consult on workflow and processes.
• Manage multiple client engagements and nurture client relationships.
• Host and conduct online client training sessions on platform usage.
• Ensure accurate documentation for job tracking, billing, and follow-up requirements.
• Coordinate with internal teams across regions to meet client timelines and expectations.

Skills

Native English

English fluency

B2B experience

Team player

Attention to detail

Multi-tasking

Resilience

Willing to grow

Tech-savvy

Job description

The Client Services Representative reports directly to the Customer Services Director and is responsible for providing high-quality technical and operational support to clients and users. This role is based in TransPerfect's Buenos Aires office, and support accounts based in North America.

The CSR helps users navigate the VDR platform, resolves support queries, assists with client training, supports key VDR workflows, and ensures a professional, responsive, and accurate service experience.

The role requires strong communication skills, attention to detail, good technical aptitude, and the ability to manage multiple client requests in a fast-paced B2B environment.

Specifications

• Fully on-site position (5 days a week mandatory attendance, from our offices in Colegiales)
• Schedule: 11 am - 8 pm

Your Responsibilities

Client Support & Communication:

• Independently interacts by phone or email to consult with and advise clients on workflow and VDR processes.
• Provides first-line technical and operational support to clients and users across the VDR platform.
• Nurtures and develops effective and positive relationships with clients.
• Anticipates and manages clients' needs effectively.
• Acts as the main point of contact and assumes responsibility for multiple client engagements.

Platform Support & Training

• Helps users navigate the VDR platform and supports key workflows, including user access, permissions, document management, Q&A, reporting, and other VDR processes.
• Manages and hosts online client training sessions.
• Investigates user issues, gathers the required details, and escalates technical matters internally where needed.

Delivery & Internal Coordination

• Monitors progress and ensures deliverables for the client are accurate and timely.
• Works closely with internal teams across different regions to ensure client requests are handled accurately and within expected timelines.
• Follows all applicable Best Practice and Workflow procedures.

Documentation & Administration

• Ensures proper documentation for job tracking and billing information is current and accurate.
• Maintains clear and accurate records of client interactions, support requests, actions taken, and follow-up requirements.
• Performs additional duties as reasonably requested.

Your Profile

• Native-level English fluency, with excellent written and verbal communication skills.
• Comfortable speaking to a wide range of B2B customers.
• Highly motivated team player with excellent communication and interpersonal skills.
• Resilient with a positive can-do attitude.
• Exceptional attention to detail, accuracy, and active listening skills.
• Capable of multi-tasking, working under pressure, and meeting strict deadlines.
• Willing to grow, develop, and continually learn new skills.
• Minimum of two years of experience in a B2B environment.
• Tech-savvy with the ability to adapt to new software and tools. Training will be provided.
• Previous experience in a technology, software, or IT company is beneficial but not required.