Client Onboarding Specialist (Remote – LATAM)

Fiesta Health LLC; Comisión de Fomento de Perú; Remote; ARS 16,917,000 - 25,376,000; Full time

Benefits offered by this job

Performance bonus eligibility (quarter

10 days PTO

Remote work

Job summary

Fiesta Health LLC is seeking a Client Onboarding Specialist to guide families from referral to enrollment, answering questions, coordinating appointments, and removing obstacles so starting care feels simple. This is a phone-first role with emphasis on trust-building during calls.

You will spend most days on calls with families, helping them navigate insurance verification and documentation while contributing to scalable onboarding playbooks as the team grows.

Qualifications

• Fluent in English and Spanish (written and verbal).
• Experience in a phone-based outreach, intake, scheduling, or onboarding role, preferably healthcare or service-based.

Responsibilities

• Serve as primary point of contact for families from referral to onboarding.
• Conduct proactive outreach to collect information and documentation needed.
• Assist with insurance verification, authorization, and required paperwork.
• Schedule and confirm appointments, send reminders, and adjust as needed.
• Identify and resolve barriers delaying onboarding, using creative problem solving.
• Maintain accurate records of interactions in company systems.
• Help build repeatable onboarding processes and contribute to team training.

Skills

Bilingual English/Spanish

Phone-based outreach

Strong communication

Organizational skills

Problem solving

Job description

Location: Remote
Job Type: Full-Time | Independent Contractor
Work Schedule: Monday–Friday | 8:30 AM – 6:00 PM EST (1-hour lunch)
Compensation: USD $1,000/month during the 3-month trial period, increasing to USD $1,500/month upon successful completion of the trial. This role also offers quarterly performance bonus opportunities based on team and individual goals.

About the Role

At Fiesta Health, we believe every family deserves an incredible first experience from the moment they reach out for help. As our Client Onboarding Specialist, you'll be the friendly, dependable voice families hear from the moment they're referred to us to the moment they're enrolled and receiving services. You'll guide them step by step — answering questions, gathering information, coordinating appointments, and clearing away any obstacles — so that starting care feels simple instead of stressful. This is a phone-first role: you'll spend the majority of your day on calls with families, building trust and momentum at every stage of their journey. You'll also help us build the systems, checklists, and playbooks that make onboarding faster and easier as our team grows.

What You’ll Do

• Serve as the primary point of contact for families from the moment a referral is received, guiding them by phone through every step of the onboarding journey.
• Conduct proactive outreach and follow-up calls to collect the information and documentation needed to move each family's case forward (contact details, insurance information, required forms and records).
• Help families understand and complete insurance verification, authorization, and documentation requirements, keeping them informed and reassured at every step.
• Schedule and confirm appointments, send timely reminders, and reschedule as needed so families never fall through the cracks.
• Identify and resolve barriers that could delay a family from starting services — such as insurance/payor transitions, transportation challenges, or missing paperwork — using creativity and sound judgment to find solutions.
• Keep accurate, up-to-date records of every family interaction in company systems.
• Help build and document repeatable outreach and onboarding processes, and contribute to training and growing the onboarding team over time.

What We’re Looking For

• Fluent in English and Spanish (written and verbal) — required.
• Experience in a phone-based outreach, intake, scheduling, or client/patient onboarding role, ideally within healthcare or a service-based industry.
• Comfortable spending the majority of the workday on the phone with clients or families.
• A natural problem-solver with strong judgment and the ability to think creatively to remove obstacles.
• Excellent verbal and written communication skills, with a warm, empathetic, family-first approach.
• Strong organizational skills and the ability to manage a high volume of outreach and follow-ups at once.
• Familiarity with health insurance or authorization processes is a plus.
• Reliable high-speed internet and a quiet, professional home office setup.

Compensation and Benefits

• USD $1,000/month during the 3-month trial period, increasing to USD $1,500/month upon successful completion.
• Performance bonus eligibility, paid quarterly, based on team and individual goals.
• 10 days of paid time off (PTO).

Growth Opportunities

This role is expected to grow. As you help build scalable onboarding systems, you'll have the opportunity to help hire, train, and lead a small onboarding team over time.