Client Experience Specialist

Pacifica Continental; Buenos Aires; Presencial; ARS 800.000 - 1.200.000; Jornada completa

Descripción de la vacante

A leading immigration law firm in Buenos Aires is hiring a Client Experience Specialist. This role involves managing client interactions and ensuring satisfaction with case status updates. Candidates should have over 5 years of customer service experience and be bilingual in English. The position is on-site and offers competitive compensation.

Formación

• 5+ years of experience in Customer Service.
• Availability to work full-time.
• Experience handling phone support preferred.

Responsabilidades

• Handle client calls regarding cases in mid-to-advanced stages.
• Maintain accurate and up-to-date case information.
• Collaborate with internal teams for timely resolution of client issues.

Conocimientos

Bilingual (English B2 or higher)

Strong communication skills

Empathy

Problem-solving

Descripción del empleo

Our client, a leading immigration law firm, is looking to hire a Client Experience Specialist to join their team.

Key Responsibilities:

• Handle client calls regarding cases in mid-to-advanced stages, providing specific answers about case status.
• Address queries ranging from general case updates, requests for pending documents, to questions about upcoming payments.
• Ensure the client feels confident and satisfied with their decision to trust theirservices.
• Maintain accurate and up-to-date case information while following internal procedures and confidentiality guidelines.
• Collaborate with the internal team to ensure the timely resolution of client issues.
• Communicate clearly and effectively, practicing active listening to fully understand client concerns.

Requirements:

• Bilingual: English (B2 or higher).
• 5+ years of experience in Customer Service, preferably handling phone support.
• Strong communication skills and soft skills, including empathy and problem-solving.
• Availability to work full-time.

This is an on-site position based in Buenos Aires, Argentina.

Our client offers a competitive market compensation package.

Do you have experience working in any field related to immigration issues? Please specify.*

Do you have experience in Costumer Experience/Service Roles? If so, how has your interaction with customers been — via chat, phone, or app?*

Are you open to work in an on-site basis at the offices located in Buenos Aires?*

What is your salary expectation in ARS?*

How would you rate your English level?*

The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more .