Client Delivery Manager

SAP SE; Buenos Aires; Presencial; ARS 91.583.000 - 117.751.000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Senior SAP Professional to join their team in Buenos Aires, Argentina. In this role, you will lead technical delivery for private cloud customers, ensuring high-quality managed services and customer satisfaction. Ideal candidates will have a background in SAP solutions, strong customer communications skills, and experience in customer-facing roles.

Formación

• High proficiency in customer communications and presentations.
• Proficiency in English; Portuguese is a plus.
• Strong understanding of SAP solutions, including S/4HANA architecture.

Responsabilidades

• Serve as primary contact for private cloud customers.
• Lead technical delivery and manage system landscape.
• Ensure customer satisfaction through effective service delivery.

Conocimientos

SAP Technical Administration

Customer-facing Consulting

Strong customer focus

Problem-solving skills

Educación

Bachelor’s degree in Information Technology or related fields

Descripción del empleo

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Requisition ID: 432034
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Limited Full Time
Career Level: T3
Hiring Manager: Jorge Marzolla
Recruiter Name: Thais Nadim
Additional Locations:

We are seeking an accomplished Senior SAP Professional with technical background to join our team as a Client Delivery Manager in our Buenos Aires, Argentina, location. You will be instrumental in delivering high-quality managed services, supporting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption journey, and ensuring customer satisfaction through effective service delivery, working along with other roles in SAP.

Key Responsibilities:

• Serve as the primary contact for private cloud customers for delivery topics, technology discussions and other contractual entitlements for technical components as per contract.
• Establish good relationships with all customer-facing roles in SAP to provide One SAP experience.
• Be part of the SAP overall governance model set up for each customer.
• Active internal and external stakeholder management.
• Responsible for leading technical delivery and management of system landscape as a representative of SAP Enterprise Cloud Services.
• Accountability as the single orchestrator for End2End delivery from SAP Enterprise Cloud Services.
• Introduce managed services scope, roles and responsibilities as part of customer onboarding toestablish and strengthen the partnership.
• Develop strategic technical engagement via service planning with clients by acting as a trusted advisor to establish a focus on core services delivered.
• Proactive management of operational security risk by ensuring maintenanceactivities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
• Act as a trusted advisor in safeguarding and sharing innovation roadmap with the customer.
• Maintain close collaboration with ECS (Enterprise Cloud Services) Technical Operations to drive operational topics including ticket handling.
• Proactively add value to customer (business) through aligning VAT (virtual account team) initiatives
• Guide customers on key topics like Business Continuity, Security & Compliance.
• Maintain customer satisfaction through proactive issue mitigation and escalation management.
• Support customer critical situations and de-escalations
• Protect ECS revenue by being proactive in managing balance statement reviews, supportingcontract renewals and other revenue leakage possibilities.

Education and Qualifications:

• Bachelor’s degree or higher in Information Management, Information Technology, Computer Science, Computer Engineering, or related fields.
• High proficiency in customer communications and presentations.
• Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.
• Proficiency in English is mandatory; Portuguese is a plus.

Work Experience:

• Strong hands-on experience of SAP Technical Administration with SAP Basis skills.
• Customer-facing SAP Technical Consulting experience.
• Experience in solution design, enterprise architecture, and SAP implementation it’s a plus
• Knowledge of SAP RISE or ECS experience is advantageous.
• Experience in technical project planning, implementation, and configuration it’s a plus.

Skills and Competencies:

• Strong background in SAP solutions, technology, and products, and cloud technology.
• Required ability to work effectively as part of a virtual, dynamic, and dispersed team. Mandatory.
• Good understanding of cloud architecture and IT technical infrastructure.
• Strong customer focus, networking, relationship-building, and problem-solving skills. Essential.
• Must have. Competency in managing multiple engagements.

Preferred Skills:

• Certifications in SAP Basis/Application/ABAP, Project Management, or Hyperscalers (Azure/AWS/GCP).
• Knowledge of Project Management, IT Service Management standards (e.g., ITIL (Information Technology Infrastructure Library) and methodologies for SAP IT operations.

What You Bring:

• High interest in cloud topics and motivation to learn.
• Excellent communication skills and experience in customer-facing roles
• Ability to switch communication styles for technical and non-technical audiences.
• Pro-active problem-solving attitude and customer-first mindset.
• Experience working in international and global virtual matrix organizations

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail]

Successful candidates might be required to undergo a background verification with an external vendor.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy .

Requisition ID: 432034

Posted Date: Aug 14, 2025

Work Area: Information Technology

Employment Type: Limited Full Time

Expected Travel: 0 - 10%

Location:

Buenos Aires, AR, B1605DII