Care Coordinator II

Centene; Argentina; Presencial; ARS 36.243.542 - 56.925.116; Jornada completa

Descripción de la vacante

Centene is seeking a field-based Care Coordinator for the Arkansas Total Care plan. You will outreach to members by phone or home visits to discuss care plans, coordinate activities with providers, and support ongoing education and questions.

Requires a high school diploma or GED with 1–2 years of related experience; travel up to 30% in AR; safety-sensitive position with background checks and a driver’s license. Competitive benefits and flexible schedules.

Formación

• Requires High School diploma or GED.
• 1–2 years of related care coordination or behavioral health experience.
• Safety sensitive; driver’s license and background checks required.
• Must reside in AR or border city; travel 30%.

Responsabilidades

• Outreach to members via phone or home visits to discuss care plans and next steps.
• Coordinate care activities with providers, family and members to adapt plans as needed.
• Answer member and provider inquiries regarding care plans.
• Communicate with care managers and practitioners to ensure continuity of care.
• Support documenting member needs and regulatory compliance.
• Provide education on benefits and resources available.
• Perform other duties as assigned.
• Complies with all policies and standards.

Educación

High School diploma or GED

Descripción del empleo

Position Purpose

Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities.

Responsibilities

• Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate
• Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed
• Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan
• Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service
• May support performing service assessments/screenings for members and documenting the member’s care needs
• Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed
• Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards
• Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager
• Provide education on benefits and resources available
• Performs other duties as assigned.
• Complies with all policies and standards.

Education/Experience

Requires a High School diploma or GED. Requires 1 – 2 years of related experience

License/Certification

• For Arkansas Total Care plan - Bachelor’s degree in social science/health-related field or a high school diploma with at least one (1) year of experience coordinating care for developmentally or intellectually disabled clients or behavioral health clients. This position is designated as safety sensitive in Arkansas and requires a driver’s license, child and adult maltreatment check (before hire and recurring), and a drug screen (at time of hire and recurring). Must reside in AR or border city. Travel: 30%. required

Preferred Qualifications

This is a field-based role supporting members with developmental disabilities needs. Candidates should have strong experience working with the Developmental Disabilities (DD) population. Applicants must reside in and be able to support members throughout Pulaski, Saline, and Faulkner Counties, Arkansas.

Pay Range

$17.84 - $28.02 per hour

Benefits

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual’s skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

EEO Statement

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Criminal Background Consideration

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act