Business Systems Analyst IV

UCF Downtown; Río Cuarto; Presencial; ARS 128.609.000 - 136.174.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Paid time off

Retirement savings options

Employee discounts

Education assistance

Descripción de la vacante

University of Central Florida's University Operations seeks a senior Business Systems Analyst IV to serve as a strategic liaison between UCF IT and academic and central support units. You will drive operational efficiency, translate complex needs into IT solutions, and support IT governance and project initiation.

Candidates bring 5+ years of experience, familiarity with IT governance, and strong skills in stakeholder engagement, analytics, and process improvement.

Formación

• Bachelor’s degree or equivalent experience required.
• 5+ years of relevant experience; or 9+ years with HS diploma in lieu of degree.

Responsabilidades

• Act as liaison between UCF IT and academic/central units.
• Document and map current-state processes; identify pain points and opportunities.
• Define business needs, gather requirements, and build use cases for IT initiatives.
• Identify automation opportunities to improve faculty and student processes.
• Assist in developing robust business cases with scope, benefits, and risks.
• Guide stakeholders through IT governance and project intake processes.

Conocimientos

Analytical thinking

Problem solving

Stakeholder engagement

Facilitation

Communication

Educación

Bachelor’s degree

Herramientas

ServiceNow

Power BI

Descripción del empleo

University Operations at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.

The Opportunity

UCF IT within University Operations is seeking to hire a Business Systems Analyst IV. This role is responsible for serving as a key strategic liaison between UCF Information Technology (UCF IT) and the university’s academic and central support units. The Business Systems Analyst IV plays a senior-level role in driving operational efficiency, identifying high-impact technology solutions, and facilitating IT governance and project initiation processes. The ideal candidate demonstrates advanced analytical and problem-solving skills, a comprehensive understanding of complex business processes, and the ability to translate technical concepts into clear, actionable insights for non-technical stakeholders. This position is critical in transforming institutional needs into effective IT initiatives that enhance the overall experience and success of UCF’s faculty, students, and staff.

Responsibilities

• Act as the primary liaison between UCF IT and designated academic or central support units, fostering strong, collaborative relationship.
• Conduct comprehensive analyses to understand, document, and map current-state business processes, identifying pain points, inefficiencies, and strategic opportunities.
• Work collaboratively with business and academic leaders to define and document clear business needs, requirements, and use cases. Research, evaluate, and recommend appropriate technological and process solutions to address complex business problems, aligning with UCF's strategic goals and IT architecture standards. Write requirements and build process flows as required for project initiation.
• Identify opportunities for process automation, focusing on high-impact faculty and student-facing processes to drive significant efficiency and service improvements. Assist in designing improved future-state business processes that maximize the utility of new and existing IT resources.
• Assist business and academic leaders in developing robust business cases that clearly articulate the scope, benefits, costs, and risks of proposed projects.
• Guide stakeholders in navigating the IT governance and project intake processes, ensuring submissions are complete, accurate, and aligned with institutional priorities.
• Develop application and system rationalization plans aimed at increasing efficiency, reducing technical debt, and optimizing the institutional technology portfolio. Collaborate closely with the Project Management Office (PMO) to formally initiate approved projects, ensuring a seamless handover from conception to execution.
• Identify areas where UCF IT can refine its own internal processes and service offerings to better meet the evolving needs of the university community. Collaborate heavily with the IT Service Management and Performance Analytics teams to monitor service delivery, analyze service level data, and implement continuous improvements to increase IT adoption and service quality.
• Based on identified university needs, partner with the Organizational Change Management and Technology Adoption team to ensure end-users receive the appropriate training, resources, and support necessary for successful adoption of new systems and processes.
• Perform other duties as assigned.

Minimum Qualifications

Bachelor’s degree and 5+ years of relevant experience; or High School Diploma (or equivalent) and 9+ years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications

• Master’s degree in a relevant field.
• Professional certifications such as Certified Business Analysis Professional, Six Sigma, ITIL or other related.
• Demonstrated experience applying IT governance frameworks and supporting project portfolio management processes.
• Proven ability to identify and document automation opportunities, including robotic process automation (RPA) or workflow optimization.
• Familiarity with the technology landscape, business processes, and organizational structure of a large public research university.
• Strong facilitation skills with demonstrated success leading cross-functional workshops to define requirements, streamline processes, and prioritize IT initiatives.
• Strong analytical and problem-solving skills with the ability to interpret complex data and translate insights into actionable strategies.
• Experience using enterprise tools such as ServiceNow, Power BI, and project management platforms to track initiatives, measure performance, and visualize trends.
• Excellent communication and stakeholder engagement skills, with a demonstrated ability to influence decision-making at multiple organizational levels.

Special Instructions To The Applicants

Position requires a valid Class E driver’s license. This position may involve driving to various locations on and off campus to conduct University business.

The anticipated salary for this position is $90,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional Business Systems Analyst IV vacancies in this department.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Department

Office of Instructional Resources

Work Schedule

Monday – Friday, 8:00am – 5:00pm

Type of Appointment

Regular

Expected Salary

$89,076.00 to Negotiable

Job Posting End Date

09-03-2026-12-00-AM

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

For general application or posting questions, please email [e-mail].

If an accommodation due to a disability is needed to apply for this position, please email [e-mail].