Business Continuity Associate

dLocal; Municipio de Esquel; Híbrido; ARS 1.000.000 - 1.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedules

Performance-driven culture

Referral bonus program

Social budget

Descripción de la vacante

dLocal is seeking a Business Continuity Associate to be the local execution arm of Operations, ensuring rapid resolution of daily issues for markets and customers. You will protect merchant experience by coordinating with processors, acquirers, card networks, APMs, and issuers across time zones.

The role emphasizes hands-on incident management, go-live readiness, and collaboration with CS/AM teams, with a focus on customer-centric, detail-oriented delivery.

Formación

• 2-4+ years in payments/fintech operations, incident management, processor/partner support, or merchant operations.
• Familiarity with payment operations and ecosystem (processors, acquirers, APMs, card schemes).
• Strong troubleshooting and root-cause analysis; able to coordinate across internal teams and external partners.
• Excellent communication and stakeholder management; customer-centric, calm under pressure.

Responsabilidades

• Triage, own, and resolve operational incidents end-to-end with clear updates to stakeholders.
• Engage with processors and partners to manage day-to-day operations and unblock issues.
• Provide hands-on merchant support and go-live readiness, including hyper-care during launches.
• Act as a point of contact for CS/AM for operational enablement and troubleshooting.
• Perform root-cause analysis, document incidents and resolutions (e.g., in Jira).

Conocimientos

Payments operations

Incident management

Root cause analysis

Excel/Sheets

English fluency

Cross-functional coordination

Communication

Time-zone collaboration

Educación

Bachelor's degree in Business, Engineering, Economics, or related field

Herramientas

Jira

Descripción del empleo

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer‑centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity?

As our Business Continuity Associate, you will be the local execution arm of the Operations team, ensuring rapid and effective resolution of daily operational issues at both the market and customer level. You will leverage your market‑specific expertise and time‑zone alignment to protect the merchant experience and maintain operational continuity. Collaborating closely with internal teams and external stakeholders—including processors, acquirers, card networks, APM providers, and issuers—you’ll ensure operations run smoothly and efficiently.

What will I be doing?

• Triage, own, and resolve operational incidents end-to-end; provide clear, timely updates to stakeholders
• Engage directly with processors and partners to manage day-to-day operations, elevate issues, and remove technical/business blockers
• Provide hands‑on merchant support and go‑live readiness (credentials, testings and required tasks), including hyper‑care during launches
• Act as a key point of contact for CS/AM for operational enablement and troubleshooting
• Perform root‑cause analysis, document incidents and resolutions (e.g., in Jira), and feed learnings back to teams and partners

What skills do I need?

• 2-4+ years in payments/fintech operations, incident management, processor/partner support, or merchant operations
• Familiarity with payment operations and ecosystem (processors, acquirers, APMs, card schemes; credentials, SLAs, settlements/reconciliations)
• Strong troubleshooting and root‑cause analysis skills; comfortable coordinating across internal teams and external partners
• Excellent communication and stakeholder management; customer‑centric, calm under pressure, and action‑oriented
• Proficiency with Excel/Sheets and ticketing/documentation tools (e.g., Jira); analytical mindset
• Ability to operate across time zones and manage multiple priorities with high attention to detail
• Bachelor’s degree in Business, Engineering, Economics, or related field; fluency in English (additional languages a plus)
• Experience working with AI tools or automations is considered a plus

What do we offer?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever‑evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!

Flexibility in how you work:

We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.