Booking Coordination Representative

Alegria Travel Services; Santa Cruz; A distancia; ARS 350.000 - 500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Onboarding and training

Professional development

Online tools access

Continuing education

Supportive team

Descripción de la vacante

Alegria Travel Services is seeking a Booking Coordination Representative to assist clients with researching options, coordinating reservations, and managing booking details in a remote environment. The role emphasizes organized, service-focused support throughout the reservation process.

The ideal candidate enjoys helping people, researching solutions, and keeping multiple requests organized while delivering reliable remote assistance. Strong communication and organizational skills are essential.

Formación

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional.
• Comfortable conducting online research.
• Ability to manage multiple requests and priorities.
• Comfortable using email and web-based platforms.
• Strong follow-up and problem-solving abilities.
• Previous customer service, reservations, hospitality, or coordination experience is helpful but not required.

Responsabilidades

• Communicate with clients regarding booking needs and preferences.
• Research accommodations, transportation, activities, and related services.
• Assist with coordinating reservations and confirmations.
• Review booking information for accuracy and completeness.
• Provide clients with confirmations, updates, and important details.
• Assist with changes, adjustments, and special requests.
• Maintain accurate client and booking records.
• Follow up on pending requests and required information.
• Communicate with service providers when necessary.
• Provide professional support throughout the booking process.

Conocimientos

Written communication

Verbal communication

Organization

Attention to detail

Multitasking

Research skills

Email & web proficiency

Follow-up

Customer service

Herramientas

Email platforms

Web research tools

Descripción del empleo

We are seeking an organized and service-focused Booking Coordination Representative to assist clients with researching options, coordinating reservations, and managing booking-related details. This role requires clear communication, attention to detail, and the ability to provide reliable support throughout the reservation process.

The ideal candidate enjoys helping people, researching solutions, and keeping multiple requests organized in a remote environment.

Responsibilities

• Communicate with clients regarding booking needs and preferences
• Research accommodations, transportation, activities, and related services
• Assist with coordinating reservations and confirmations
• Review booking information for accuracy and completeness
• Provide clients with confirmations, updates, and important details
• Assist with changes, adjustments, and special requests
• Maintain accurate client and booking records
• Follow up on pending requests and required information
• Communicate with service providers when necessary
• Provide professional support throughout the booking process

Qualifications

• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Customer-focused and professional
• Comfortable conducting online research
• Ability to manage multiple requests and priorities
• Comfortable using email and web-based platforms
• Strong follow-up and problem-solving abilities
• Previous customer service, reservations, hospitality, or coordination experience is helpful but not required

Position Highlights

• 100% remote work environment
• Structured onboarding and training
• Ongoing professional development
• Access to online tools and professional resources
• Continuing education opportunities
• Supportive team environment