Billing Systems Analyst

Jobsoid Inc.; Buenos Aires; Presencial; USD 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player in healthcare SaaS is on the lookout for a proactive Billing Systems Analyst. This pivotal role involves maintaining and supporting billing and payment systems, ensuring smooth operations and swift issue resolution. Ideal candidates will have a strong foundation in SQL and PL/SQL, coupled with excellent problem-solving abilities. Join a dynamic team where your contributions will directly impact the efficiency of billing processes and enhance customer satisfaction. If you thrive in a collaborative environment and are eager to tackle challenges, this opportunity is perfect for you.

Formación

• 3+ years of hands-on experience in SQL and PL/SQL scripting.
• Strong problem-solving and communication skills required.

Responsabilidades

• Develop and update SQL scripts to resolve billing data issues.
• Monitor system alerts and troubleshoot production issues.

Conocimientos

SQL

PL/SQL

Problem-solving

Communication

Performance tuning

Herramientas

Oracle databases

Windows

Linux

Shell scripting

Perl

TCL

Java

Descripción del empleo

About The Role

A leading healthcare SaaS provider is seeking an enthusiastic Billing Systems Analyst to be a key member of the Billing and Payments Support Team.

This role focuses on maintaining and supporting billing and payment systems, ensuring seamless operations and issue resolution. The ideal candidate will possess strong SQL skills, expertise in troubleshooting production issues, and a deep understanding of the billing, invoicing, and payment life cycle.

Work Hours & Time Zone:

Standard hours are 9 AM – 5 PM Pacific Time, with flexibility to accommodate other U.S. time zones and distributed teams as needed.

Key Responsibilities:

• Develop and update SQL scripts to resolve data issues affecting billing and payment processes.
• Monitor system alerts and restart processes running on Windows and Linux servers as needed.
• Analyze and document alert instructions to improve issue resolution time.
• Develop scripted workarounds for recurring system issues.
• Execute reports, queries, and data analysis to troubleshoot billing-related problems.

Job Duties:

• Write and execute SQL queries on Oracle databases, with basic PL/SQL scripting.
• Analyze data to diagnose production issues and implement scripted solutions.
• Optimize queries for performance tuning and conduct peer reviews of SQL scripts.
• Provide operational support for billing and payment systems, including monitoring Windows processes and scripting alerts or data cleanups.
• Troubleshoot and resolve connectivity issues between internal and remote interfaces.
• Identify and resolve production issues by diagnosing root causes and coordinating with relevant teams.
• Document and improve process flows, protocols, and change management procedures.
• Collaborate with the QA team to create and review test cases, approve changes, and assist in production deployments.

Required Qualifications & Experience:

• 3 years of hands-on experience in SQL.
• 3+ years of experience writing PL/SQL scripts.
• Proficiency in query performance tuning techniques.
• Strong problem-solving and critical thinking skills.
• Excellent communication skills.
• Self-starter with the ability to work independently and with minimal supervision.

Preferred Skills:

• 1+ years of experience in shell scripting, Perl, TCL, or Java.
• Strong organizational skills with the ability to manage multiple priorities effectively.

Interview Process
We will assist you with preparation, including mock interviews, and coaching to succeed! The steps typically are:

• Prescreen with recruiters
• Technical interview with development team