Benefits Associate, Operations - LATAM

Remote; Argentina; A distancia; ARS 35.556.000 - 79.969.000; Jornada completa

Descripción de la vacante

A global HR platform provider is seeking a detail-oriented Benefits Associate to join their team. This remote role involves supporting employee benefits programs and providing comprehensive administrative support. The ideal candidate will have excellent customer service skills, experience in HR or benefits administration, and a collaborative mindset. This position offers a flexible schedule and a competitive salary range of $26,100 to $58,700 USD annually.

Servicios

Budget for local in-person social events

Flexible work schedule

Formación

• Experience in employee benefits or HR operations is a plus.
• Empathetic and professional in communications.
• Able to meet deadlines and manage shifting priorities.

Responsabilidades

• Respond to employee benefits queries via Zendesk.
• Support enrollment and changes in benefits systems.
• Collaborate cross-functionally for benefits support.

Conocimientos

Detail-oriented

Strong customer service skills

Excellent attention to detail

Solid organizational skills

Collaborative mindset

Herramientas

Zendesk

Notion

Slack

Google Workspace

Descripción del empleo

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

We are looking for a detail-oriented, customer-obsessed Benefits Associate, Operations to join our growing Benefits Operations team. This role is pivotal in supporting the day-to-day delivery of employee benefits programs across multiple countries. As a Benefits Coordinator, you will provide administrative and operational support to ensure our employees and clients enjoy a seamless, informed, and positive benefits experience.

This is an excellent opportunity for someone with early experience in HR or benefits administration who is looking to grow in a global, mission-driven organization.

What you bring

• Experienced in employee benefits, HR operations, or a similar administrative role.
• Strong customer service skills with clear written and verbal communication.
• Excellent attention to detail and ability to handle high-volume tasks accurately.
• Solid organizational and time management skills; able to meet deadlines and shift priorities.
• Comfortable working on multiple tools like Zendesk, Notion, Slack, and Google Workspace.
• Ability to learn new systems and processes quickly.
• Empathetic and professional when interacting with employees and clients.
• Solution-oriented and eager to improve processes and service delivery.
• Team player with a collaborative mindset and openness to feedback.

Key responsibilities

• Respond to employee and client queries related to benefits via Zendesk and email.
• Deliver clear, empathetic, and informative support across topics like plan details, enrollment, claims, and billing.
• Escalate complex issues appropriately and collaborate with Benefits Specialists to ensure resolution.
• Accurately handle benefits data: validation, updates, and preparation for reporting.
• Support enrollment and changes (e.g. new joiners, life events, terminations) in both internal and external benefits systems.
• Assist with invoice audits and data checks, collaborating with the Accounting team to support accurate payment processing.
• Maintain invoice tracking datasets accurately on a monthly basis.
• Collaborate cross-functionally with teams like Payroll, Legal, Lifecycle, and Finance, and ask for support when needed.
• Support regular audits and data quality reviews across systems.
• Track and escalate exceptions or inaccuracies, working with the Quality Analyst and Benefits Specialists.
• Maintain internal documentation (in Notion or other tools) to reflect updates and recurring learnings.
• Suggest improvements to benefits FAQs or support articles to enhance clarity for internal or external users.
• Be an internal and external champion of Remote's values and Benefits team's goals

Practicals

• You'll report to: Manager, Benefits Operations

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

The annual salary range for this full-time position is

$26,100 - $58,700 USD

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

• Please fill out the form below and upload your CV with a PDF format.
• We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
• If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check seehere .

Please note we accept applications on an ongoing basis.

Voluntary Self-Identification Questions

Voluntary Self-Identification

Remote is an Equal Employment Opportunity employer and as such it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences. Through the below self-identification survey, we invite you to share your demographic information.

All answers are anonymous and will not be tied to your job application or candidate profile. The data will be aggregated and only used internally to inform our hiring strategies and processes to ensure we are actively working toward creating access to opportunities among under-represented groups and increasing our teams’ diversity. The access to the collected data is limited on a need-to-know basis. These questions are optional and voluntary, and will not have any impact on hiring outcomes.

Visit the Remote Handbook to read more about how diversity, equity, and inclusion are a way of life at Remote.

What is your Race/Ethnicity? Select...

What gender do you identify with? Select...

Do you identify as part of the Lesbian, Gay, Bisexual, Transgender, Queer, Intersex, and Asexual (LGBTQIA+) community? Select...

Do you consider yourself to have a disability? Select...

Please confirm you consent your self-identification data to be processed for the listed purposes

Remote is an Equal Employment Opportunity employer and as such it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences.Through the below self-identification survey, we invite you to share your demographic information. This information will be used to ensure that our hiring process is inclusive and that people of all backgrounds are represented in our talent pool. All answers are anonymous and will not be tied to your job application or candidate profile. The data will be aggregated and only used internally to inform our hiring strategies and processes to ensure we are actively working toward creating access to opportunities among under-represented groups and increasing our teams’ diversity.