Bank Sales & Service Representative (Universal Banker)

First Citizens; Santa Fe; Presencial; ARS 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Sales and Service Representative to join their branch team. This role is crucial for engaging customers, processing transactions, and providing outstanding service. The ideal candidate will possess excellent communication and customer service skills, demonstrating professionalism and empathy in every interaction. You will help facilitate customer awareness of banking capabilities and introduce them to solutions that meet their financial needs. This position offers a dynamic work environment where adaptability and teamwork are key to success. If you thrive in a customer-focused role and enjoy making a difference, this opportunity is perfect for you.

Formación

• High School Diploma or GED with 6 months of customer service experience.
• Preferred experience in sales and prior banking.

Responsabilidades

• Engage customers to understand their banking needs and preferences.
• Process transactions accurately and efficiently.
• Facilitate customer education on bank services.

Conocimientos

Communication Skills - Interpersonal

Customer Service Skills

Adaptability

Teamwork

Flexibility

Agility

Educación

High School Diploma or GED

Herramientas

Digital Banking Tools

Descripción del empleo

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
• Agility: Able to process information and move quickly through problem resolution

Responsibilities

The essential functions of the job include, but are not necessarily limited to, the following:

• Engaging customers in conversation to understand their banking needs and preferences
• Processing transactions accurately and efficiently
• Providing assistance with account servicing needs
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Qualifications

High School Diploma or GED and 6 months customer service, cash handling

Preferred Area of Experience: Sales, prior banking

Skill(s): Financial literacy, Knowledge of retail banking products and services

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.