Associate Healthcare Tech Implementation Specialist

Teladoc; Argentina; Presencial; ARS 90.873.000 - 136.310.000; Jornada completa

Descripción de la vacante

Teladoc Health is seeking an Associate, Technical Product Implementation Specialist to lead the deployment of patient care devices, software, and integrated technologies across healthcare environments. You will independently manage end-to-end implementations from planning to go-live and closure.

As the primary technical resource, you will collaborate with healthcare administrators, IT teams, project managers, and cross-functional partners to ensure successful onboarding, validation, and adoption

Responsabilidades

• Independently lead customer implementation activities from pre-deployment planning through successful go-live and project closure.
• Manage multiple complex implementation projects simultaneously while meeting quality, timeline, and customer satisfaction objectives.
• Serve as the primary technical point of contact during implementation activities.
• Partner with Technical Project Managers to execute implementation plans and support overall program delivery goals.
• Coordinate with logistics, support, engineering, product, and customer stakeholders to ensure successful deployments.
• Configure, deploy, validate, and optimize Teladoc Health hardware and software solutions.
• Evaluate customer technical environments and provide recommendations related to infrastructure readiness and implementation requirements.
• Troubleshoot and resolve complex hardware, software, network, and connectivity issues.
• Collaborate with customer IT teams to assess firewall, routing, wireless, VPN, and network configurations.
• Ensure all deployed systems meet operational, clinical, and performance requirements.
• Conduct validation testing and acceptance activities to confirm successful implementation outcomes.
• Build and maintain productive relationships with customer technical and operational stakeholders.
• Communicate implementation requirements, project milestones, risks, and technical recommendations to customer leadership and technical teams.
• Deliver customer training and knowledge transfer activities to support successful adoption and ongoing use of Teladoc solutions.
• Act as a trusted technical advisor throughout the implementation lifecycle.
• Identify implementation risks, dependencies, and challenges proactively.
• Develop and execute mitigation plans to maintain project objectives and delivery schedules.
• Escalate critical issues appropriately and provide timely resolution recommendations.
• Drive issue ownership through completion while maintaining strong customer communication.
• Contribute to the development and refinement of implementation standards, playbooks, and best practices.
• Provide feedback to Product, Engineering, and Operations teams regarding system enhancements and customer experience improvements.
• Analyze implementation trends and recurring issues to recommend process and technology improvements.Participate in pilot deployments, new product introductions, and implementation readiness activities.
• Maintain accurate and complete implementation records, technical documentation, testing results, training documentation, and deployment acceptance materials.
• Ensure all implementation deliverables support operational, compliance, and revenue recognition requirements.
• Adhere to established quality standards, policies, procedures, and regulatory requirements.
• Support emergency troubleshooting and repair activities when necessary.

Descripción del empleo

Teladoc Health is seeking an Associate, Technical Product Implementation Specialist to lead the deployment of patient care devices, software, and integrated technologies across healthcare environments. You will independently manage end-to-end implementations from planning to go-live and closure.

As the primary technical resource, you will collaborate with healthcare administrators, IT teams, project managers, and cross-functional partners to ensure successful onboarding, validation, and adoption