Associate Field Service

ABB; Buenos Aires; On-site; ARS 600,000 - 1,200,000; Full time

Job summary

ABB in Buenos Aires, Argentina, invites applications for a field service role within the Motion business area. You will execute on-site service work per instructions, communicate timelines, and ensure customer satisfaction while adhering to ABB quality and safety standards.

The position requires an engineering degree, 2 years of relevant experience, and ability to travel. English fluency at an intermediate-advanced level is expected to support interactions with customers and teams.

Qualifications

• Degree in electrical engineering, electromechanical engineering, or electronic engineering.
• 2 years of experience in similar functions.
• Intermediate-advanced English.
• Availability to travel.

Responsibilities

• Execute service work per work instructions in ABB quality and safety guidelines.
• Deliver quality customer service planning and service execution per customer order and expectations.
• Communicate service work timeline and expectations to ensure customer retention.
• Identify opportunities to improve the customer’s operations while on-site with the customer.

Skills

Customer service

Field service

English proficiency

Travel availability

Technical troubleshooting

Education

Electrical/Electronic/Electromechanical engineering degree

Tools

Frequency converters knowledge

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Team Leader

Your Role And Responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.

The work model for the role is: Onsite

This role is contributing to the Motion business area in Buenos Aires, Argentina.

You will be mainly accountable for:

• Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Acting as trainer when needed, for field service associates and customers. Our team dynamics You will join a dynamic, talented, collaborative team, where you will be able to thrive.

Qualifications For The Role

• Degree in electrical engineering, electromechanical engineering, or electronic engineering.
• You have 2 years of experience in similar functions, with a desirable knowledge of frequency converters.
• You are at ease communicating in intermediate-advanced English.
• You have availability to travel.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?