Application Support II | AI-Driven Production Ops

Testing Site - JPMC; Buenos Aires; On-site; ARS 106,019,000 - 151,455,000; Full time

Job summary

Testing Site - JPMC is seeking an Application Support II within Intelligent Solutions Product Line in CTO. You will ensure operational stability, availability, and performance of production application flows, troubleshooting and resolving production service interruptions, and driving continuous improvement.

Responsibilities include health checks, triage of user issues, scripting automation, AI/ML use cases, ITIL incident/problem/change processes, monitoring and disaster recovery, and

Qualifications

• 4 years in time-critical production/application support or SRE (financial services preferred).
• Hands-on experience with UiPath and Tableau.
• Proven application of ITIL framework(incident, problem, change, release) and RCA documentation
• Excellent written and verbal communication; stakeholder management under pressure
• Participate in rotational coverage as required

Responsibilities

• SOW/SOD/EOD checks: confirm health checks; reduce manual effort via alerting
• Business user query resolution: triage, communicate, and resolve user issues promptly
• Automation & efficiency: script/automate repetitive tasks and implement proactive alerts
• AI/ML: develop automations and AI/ML use cases in alignment with firm-approved tools and controls
• ITIL practices: incident, problem, change, and release management; RCA and follow-ups
• Exception-based feed/job monitoring: manage SLAs, liaise with upstream/downstream systems, apply first-time fixes, elevate to L3/App Dev when needed
• Performance & stability: capture and elevate app performance issues and SLA breaches
• Resiliency: execute disaster recovery and sustained resiliency activities regularly
• Platform operations: support UiPath and Tableau across Windows/Linux (patching, certificates, upgrades)
• Cloud operations: Support for cloud-hosted Apps—monitor/alert, triage with cloud logs/metrics, manage scaling/failover, rotate certs/secrets, validate IAM/network controls, execute changes via pipelines, and elevate provider issues when required.

Skills

Windows troubleshooting

Linux troubleshooting

UiPath

Tableau

ITIL

Communication

Stakeholder management

SRE

Tools

Dynatrace

Splunk

Grafana

Python

PowerShell

REST APIs

Tableau Server APIs

CI/CD tooling

Ansible

Job description

Testing Site - JPMC is seeking an Application Support II within Intelligent Solutions Product Line in CTO. You will ensure operational stability, availability, and performance of production application flows, troubleshooting and resolving production service interruptions, and driving continuous improvement.

Responsibilities include health checks, triage of user issues, scripting automation, AI/ML use cases, ITIL incident/problem/change processes, monitoring and disaster recovery, and