Analyst, GSS Learning Projects Operations

Wyndham Hotels and Resorts, Inc.; Buenos Aires; On-site; ARS 90,953,000 - 136,430,000; Full time

Benefits offered by this job

Growth opportunities

Training and development

Mentorship

Educational support

Job summary

Wyndham Hotels & Resorts is seeking an Analyst, Learning Projects Operations in Buenos Aires to coordinate the operational readiness and delivery of Wyndham University learning programs within a Global Shared Services model. You will manage calendars, LMS administration, registrations, logistics, and cross-functional dependencies, monitor metrics, and drive continuous improvement.

This role requires strong organizational skills, English fluency, and experience with LMS, Zoom, and related

Qualifications

• Bachelor’s degree preferred or equivalent related experience.
• 2–4 years in learning operations or related roles.
• Experience coordinating virtual and in-person learning programs.
• Experience with LMS environments and learner registrations.
• Experience with operational data, reporting, trackers or process documentation.
• Experience supporting vendors, invoices or logistics.
• Experience supporting US-based or global teams.
• Fluency in English (written and verbal) required.

Responsibilities

• Coordinate operational readiness for assigned learning programs and initiatives, managing calendars and milestones.
• Own end-to-end coordination of recurring webinars and virtual sessions, including scheduling and logistics.
• Coordinate webinar promotion and learner communications with relevant teams.
• Manage day-to-day LMS administration: course setup, registrations, access, tracking, troubleshooting.
• Coordinate requirements across departments, identifying risks and dependencies.
• Track and report learning operational metrics to support decisions.
• Identify recurring issues and opportunities for process improvement.
• Maintain and improve operational documentation and checklists.

Skills

Organization

LMS management

Attention to detail

Cross-functional coordination

Communication skills

Analytical skills

Education

Bachelor’s degree preferred

Tools

LMS

Zoom

Smartsheet

Microsoft Office

Job description

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Analyst, GSS Learning Projects Operations

Location:

Buenos Aires, AR, C1057AAR

Property Name: WHG Argentina (1701)

Wyndham Hotels & Resorts is now seeking a Analyst, GSS Learning Projects Operations to join our team at WHG Argentina (1701) in Buenos Aires, Buenos Aires.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Analyst, Learning Projects Operations is responsible for coordinating the operational readiness and day-to-day delivery of Wyndham University learning programs, including primary operational ownership of recurring webinars and virtual learning sessions within a Global Shared Services model.

The role coordinates learning calendars, LMS administration, facilitator readiness, registrations, logistics, learner communication requirements, and cross-functional dependencies to ensure consistent and successful program delivery.

The Analyst monitors operational activity, workload, and program performance metrics, identifies opportunities for continuous improvement, and provides Training Administration coverage during peak periods or as needed for business continuity.

What you’ll do:

• Coordinate operational readiness for assigned learning programs and initiatives, managing calendars, milestones, operational requirements, and cross-functional dependencies to ensure successful delivery, in coordination with Learning Project Management for project-based initiatives.
• Own the end-to-end operational coordination of recurring webinars and virtual learning sessions, including scheduling, facilitator and instructor coordination, session readiness, logistics, and post-session follow-up.
• Coordinate webinar promotion and learner communication requirements in partnership with Learner Engagement, ensuring alignment on audiences, timelines, materials, and approvals.
• Manage day-to-day LMS administration for assigned learning programs, including course setup, registrations/enrollments, learner access, updates, completion tracking, and related troubleshooting.
• Coordinate operational requirements across Training Administration, Learner Engagement, Learning Project Management, facilitators, vendors, and other stakeholders, identifying and escalating risks, logistical dependencies, or potential delivery issues as appropriate.
• Track and report learning operational metrics, including program activity, webinar attendance and participation, learner feedback, workload trends, and other relevant metrics to support visibility and decision-making.
• Identify recurring operational issues and improvement opportunities, recommending actions to enhance efficiency, consistency, and learner experience.
• Maintain and improve operational documentation, guides, and checklists to support process consistency, cross-training, and business continuity.
• Provide Training Administration coverage during peak periods or as needed to support service continuity.

You’ll be successful if you have

• Strong organizational and coordination skills, with the ability to manage multiple recurring activities and deadlines simultaneously.
• You are comfortable working with learning management systems and managing LMS-related activities accurately and independently.
• Strong attention to detail and commitment to accurate and timely execution.
• Ability to coordinate operational requirements across multiple learning programs and stakeholders.
• Strong service orientation and focus on learner experience.
• Ability to identify operational issues, trends, and opportunities for process improvement.
• Strong written and verbal communication skills.
• Ability to work effectively across Learning & Development teams and cross-functional partners.
• Ability to adapt to changing priorities and provide support during periods of increased workload.
• Strong analytical skills and comfort working with operational data, trackers, and reporting.
• Ability to follow established processes while identifying opportunities to improve efficiency and consistency.

Required Qualifications/Experience

• Bachelor’s degree preferred; equivalent experience in Learning & Development, learning operations, training administration, program coordination, or related fields.
• 2–4 years of relevant experience in learning operations, training administration, program coordination, or related roles.
• Experience coordinating virtual and/or in-person learning programs, events, or recurring activities.
• Experience supporting learning platforms, LMS environments, learner registrations, or related learning operations.
• Experience managing multiple concurrent operational activities and deadlines.:<
• Experience working with operational data, reporting, trackers, or process documentation.
• Experience supporting vendors, invoices, or learning program logistics preferred.
• Experience supporting U.S.-based or global teams, or working in a Shared Services environment, strongly preferred.
• Proficiency in Microsoft Office; experience with LMS, Zoom, Smartsheet, and other learning or tracking platforms preferred.
• Fluency in English (written and verbal) required.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is one of the largest hotel franchise companies in the world by number of properties with approximately 8,400 hotels across over 95 countries on six continents. Through our network of approximately 869,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 25 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award‑winning best place to work.

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

You will play an important part in our mission to make travel possible for all by:

• Being responsive, respectful and delivering great experiences to our guests, partners and communities.
• Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.
• Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

• Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.
• Competitive salary and benefits.
• Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.
• A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.