Administrative Assistants - Team Lead - EY Global Delivery Services

EY; Buenos Aires; Presencial; ARS 30.000 - 60.000; Jornada completa

Descripción de la vacante

Una firma de servicios global busca un Asistente Administrativo con más de 7 años de experiencia. Este rol implica ser el primer punto de contacto para clientes, gestionar recursos y liderar el desarrollo del equipo. Se valoran habilidades avanzadas en inglés y un enfoque orientado al cliente. La compañía promueve un ambiente inclusivo y diverso, ofreciendo oportunidades de aprendizaje continuo y liderazgo transformador. Si buscas un lugar donde tu voz y perspectivas importen, esta es tu oportunidad para hacer un impacto significativo.

Servicios

Aprendizaje continuo

Liderazgo transformador

Cultura diversa e inclusiva

Formación

• Más de 7 años de experiencia relacionada en funciones administrativas.
• Habilidades avanzadas de comunicación en inglés, tanto escritas como orales.

Responsabilidades

• Primer punto de contacto para clientes y equipos colaborativos.
• Gestión de recursos, aprobaciones de tiempo extra y licencias.

Conocimientos

Comunicación en inglés avanzada

Habilidades organizativas

Orientación al cliente

Atención al detalle

Flexibilidad para trabajar en zona horaria CST/EST

Herramientas

Paquete MS Office (Excel, PowerPoint, Outlook)

Descripción del empleo

Administrative Assistant – Supervising Associate - EY Global Delivery Services

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Your key responsibilities

• First point of contact for the client and collaborating teams
  • Work assignment and changes of scope
  • Backup structure formation
  • Escalations management
  • Preparing working models / reviewing SLAs
  • Running regular interlocks meetings with stakeholders and all collaborating teams
  • Reporting on KPI and SLA’s
  • Being involved in the planning process for next stages of the process
  • Regular introduction of new tools, solutions, technologies, changes and modifications of the process
  • Strategical and operational advisor for stakeholders
• Business related queries - SPOC for stakeholders and GDS management
• People management
  • LEAD – discussing career path and growth, planning learning paths
  • 1-1 meetings & team meetings
  • Overtime & leaves approvals
  • Resources management (recruitment process, extending offers, signing contracts, onboarding)
  • Counseling, coaching, mentoring
  • Administrative responsibility for people employed in GDS team – invoicing, budgeting, reporting
  • EA duties for assigned PPEDD portfolio

To qualify for the role, you must have:

• +7 years of relative experience (mandatory)
• Advanced English skills: written and oral communication (mandatory)
• Excellent organizational skills.
• Customer oriented mindset.
• Attention to details.
• Flexibility to work in the CST/EST timezone.
• Location: Buenos Aires/Greater Buenos Aires, Argentina.

Ideally, you’ll also have:

• Professional experience in administrative tasks.
• Knowledge of MS Office package (Excel, PowerPoint and Outlook).

What we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY:

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY provides all qualified applicants consideration for employment without regard to age, religion, gender, sexual orientation, nationality or disability. All qualified candidates will be considered in the process. Better Working World.

• #ExperiencedEY