Account Manager (E-commerce)

Impulso Media; Argentina; Remote; ARS 51,166,000 - 68,221,000; Full time

Benefits offered by this job

USD-based compensation

Fully remote in Argentina

Growth opportunities

Brand ownership of high-growth DTCs

AI-forward culture

Job summary

Impulso Media is expanding its Latin America arm and seeks an Account Manager to lead 2–4 Shopify DTC brands for North American clients. You’ll own client relationships end-to-end, run monthly success calls, and coordinate across paid media, email, social, creative, and production teams. Fully remote from Argentina with EST overlap and leadership growth.

Fluency in English, 3–5+ years in e‑commerce, strong marketing fundamentals, and AI fluency are required. Native Spanish is a plus.

Qualifications

• Fluent, confident English, spoken and written, is required.
• 3 to 5+ years in e-commerce, brand or agency side.
• Strong grasp of digital marketing across paid media, email, social, analytics.
• AI-fluent; team uses Claude and other LLMs daily.
• Ability to own cross-functional projects end to end: brief, schedule, deliver, measure, iterate.
• Must overlap with EST work hours (Toronto-based team).

Responsibilities

• Own the full client relationship for 2 to 4 Shopify DTC brands.
• Lead monthly client success calls with agenda and insights.
• Coordinate strategic work across paid, email, social, creative, and production teams.
• Draft campaign briefs, define channel mix, and allocate budgets per client.
• Shape brand-level strategy: positioning, seasonal calendar, campaign concepts.
• Review KPIs across Meta, Google Ads, Klaviyo, and Shopify; present roadmaps.
• Mentor a junior account manager on your pod.
• Proactively surface upsell and expansion opportunities (bring the offence).

Skills

Fluent English

E-commerce experience

Digital marketing fundamentals

AI-fluent

Cross-functional ownership

EST overlap with EST

Tools

Klaviyo

Shopify

Asana

Airtable

Slack

Job description

We’re a full-service DTC e-commerce growth agency headquartered in Toronto, Canada. We help scale Shopify + WooCommerce brands with $1M–$25M in annual revenue through paid media, email/retention, creative, social, production, and influencer marketing.

Our clients span apparel, wellness, sports, lifestyle, outdoor, and alcohol. Brands we treat like our own.

We’ve doubled our team in the last year and are now building out our Latin America arm, led directly by our founder, who’s based in Argentina.

The role

We’re hiring an Account Manager to lead 2 to 4 of our Shopify DTC brands strategically. You’ll be the primary point of contact for your clients, the strategic glue across our paid, email, social, creative, and production teams, and the person who turns a client’s goals into real campaigns that move the needle.

You’ll own your accounts end to end, mentor one Junior Account Manager on your pod, and have a clear path into leadership as the agency grows.

A note on English

This role is 100% client-facing with North American brands. Fluent, confident spoken and written English is non-negotiable. If your English isn’t at a level where you’d feel comfortable leading a strategic client call tomorrow, this role isn’t the right fit.

What you’ll own

• Own the full client relationship for 2 to 4 Shopify DTC brands. You’re the face of Impulso for those accounts.
• Monthly client success calls, where you set the agenda, deliver insights, and drive next-step decisions
• Strategic orchestration across our paid, email, social, creative, and production teams
• Campaign briefs, channel mix, and budget allocation per client
• Brand-level strategy: positioning, seasonal calendar, campaign concepts, creative direction
• KPI review across Meta, Google Ads, Klaviyo, and Shopify. Interpret trends and present roadmaps to clients.
• Mentoring a junior account manager on your pod
• Proactively surfacing upsell and expansion opportunities. We call it "bringing the offence."

What you bring

• Fluent, confident English, both spoken and written. This is a requirement.
• 3 to 5+ years in e-commerce, either brand side or agency side.
• Strong grasp of digital marketing fundamentals across paid media, email, social, creative, and analytics
• Comfort working inside Klaviyo, Shopify, Asana, Airtable, and Slack (or equivalents)
• AI-fluent. Our team runs on Claude and other LLMs daily.
• Able to own cross-functional projects end to end: brief, schedule, deliver, measure, iterate
• Able to work 9-5 EST, our team is Toronto-based, so your day should overlap heavily with ours

Nice to have

• Previous experience in a fast-moving digital agency
• Hands-on DTC experience with Shopify brands
• Experience managing international clients
• Native Spanish (for direct collaboration with our founder and the LATAM team)

What we offer

• Competitive USD-based compensation ($3,000 - $4,000 monthly depending on experience)
• Fully remote, based in Argentina with in-person sessions in Buenos Aires
• Direct ownership of high-growth DTC brands across North America
• A clear growth path. The agency doubled last year, and senior strategy and leadership seats are opening.
• A culture built on momentum, ownership, and AI-forward thinking