Academic Operations Manager - BA

Verto Education, Inc.; Buenos Aires; Ibrido; ARS 136.310.000 - 196.892.000; Tempo pieno

Descrizione del lavoro

Verto Education, Inc. is seeking an Academic Operations Manager to oversee global study center operations, drive end-to-end projects in Asana, and collaborate with HQ and onsite teams across multiple time zones. This is a hybrid role based at Buenos Aires or Prague, reporting to the AA HQ leadership.

The role emphasizes academic-technology alignment, data reporting, and process documentation to ensure timely data access, scalable SOPs, and smooth operations for the AA HQ organization.

Competenze

• Bachelor's degree required.
• 4–6 years of relevant project-management experience, preferably in education or operations.
• Hands-on experience with Asana and Salesforce.
• Strong data analysis and reporting skills for stakeholders.

Mansioni

• Manage AAHQ projects end-to-end in Asana, monitoring scope and schedule.
• Collaborate with stakeholders to align work with goals and OKRs.
• Coordinate academic-operations calendar across centers and time zones.
• Maintain SOPs and templates for recurring workflows.
• Bridge onsite and HQ operations, translating global needs to local standards.
• Scope and document business requirements for academic-technology projects.
• Monitor data accuracy and develop actionable insights for leadership.

Conoscenze

Project management

Asana

Salesforce

Data analysis

English communication

Facilitation

Organizational skills

Cross‑functional collaboration

Formazione

Bachelor's degree

Strumenti

Asana

Salesforce

Descrizione del lavoro

Academic Operations Manager

Hybrid - HQ, based at one of the following study centers: Buenos Aires or Prague | Verto Education Learn more about us: https://vertoeducation.org

About Verto

Verto is on a mission to provide the best possible start to college. We make travel and experiential education a core part of the first year, enabling students to begin their academic journey overseas before transferring to one of 70+ partner universities in the United States.

We are building a more accessible, more impactful model of higher education. We are a fast-growing, mission-driven organisation creating transformational global experiences.

About the Role

The Academic Operations Manager keeps Verto's academic operations running smoothly across our global study centers. Reporting to the Associate Director of Academic Operations (ADAO), you'll be a key operational driver on the Academic Affairs HQ (AAHQ) team - running projects end-to-end in Asana, collaborating with AAHQ leadership for department-level project management, and working closely with the Director of Academic Operations to translate academic needs into technology requirements. This position works closely with the ADAO to manage academic-technology systems and ensures access to timely, reliable data, reports, tools, and support needed across the global academic team to support academic operations.

This is a hands‑on, individual‑contributor role. You'll act as a functional resource and escalation point the on‑site Academic Operations team relies on, working closely together to build a regular cadence for academic operations. This role is responsible for driving projects and progress to achieve goals and critical milestones within the academic and company calendar. You'll sit at the intersection of on‑site academic operations and US‑based leadership, so comfort working with multiple stakeholders and across time zones is essential.

What You’ll Be Doing

Academic Project & Operations Management

• Manage AAHQ's cyclical and one-off projects end-to-end - launching, assigning, and monitoring work in Asana and keeping projects on schedule and within scope.
• Collaborate with key project stakeholders to ensure work assignments are on track and in alignment with departmental goals, priorities, and OKRs.
• Coordinate the academic‑operations calendar, cross‑functional and team handoffs, and site localization to keep all stakeholders aligned on timelines, dependencies, and status.
• Maintain and update the resources and templates behind recurring AAHQ processes in the academic lifecycle (e.g., Add/Drop week, Course & Faculty Evaluations, Onboarding, etc.).
• Author and maintain standard operating procedures (SOPs) as directed for recurring AAHQ workflows so knowledge is captured and repeatable.
• Work closely to bridge academic operations and projects between onsite and HQ academic teams, translating global‑to‑local operational needs and standards to ensure alignment with standard operating procedures, policies, and Academic Provider standards.

Academic Technology

• Scope and document business requirements for academic‑technology projects, working with stakeholders to define needs and success criteria. Quality assurance (QA) and testing for Academic technology projects, reviewing and testing changes, catching issues before they reach users, and confirming fixes.
• Serve as a “power user” of the department's in‑house and external academic‑technology systems, including but not limited to the schedule management tools, Canvas (LMS), Dropout Detective (student monitoring), and Qwickly (attendance tracking), acting as the go‑to expert resource and troubleshooter for how they work.
• Monitor academic technology systems to ensure functionality, identify and communicate issues and solutions if operations are impacted, implementing system enhancements or recommending changes to tools or operating practices to support continuous improvement.
• Serve as an account administrator for externally contracted tools, operating with a deep understanding of tools, ensuring adherence to data privacy and FERPA, and designing or facilitating system training.

Data Analytics & Reporting

• Monitor and manage department data: build and maintain academic reports and dashboards, regularly monitor and provide data for decision‑making and formal reporting needs from a variety of sources, like Salesforce, Canvas, and Google products.
• Ensure data accuracy and consistency across systems.
• Turn raw data into clear data for quality analysis. Develop actionable insights and decision‑ready summaries in a variety of formats (from informal Slack updates to formal board deck presentations).
• Support standard and ad‑hoc AAHQ department leadership reporting requests and prepare external reporting for Business Reviews, End of Semester analysis, Annual Reporting, or other projects as necessary.

Operations Support and Training

• Partner closely with the onsite Academic Operations Specialists across Verto study centers to monitor academic technology use and gather feedback, serving as the first point of contact for escalations, providing ongoing systems expertise and training support.
• Monitor quick, sufficient resolution of Academic Operations support tickets, providing escalated triage and turning recurring tickets into systemic fixes.
• Support global onsite academic operations through peak periods such as Schedule Building/Auditing and Add/Drop, coordinating across centers and time zones.
• Serve as project lead for credentialing, onboarding, and offboarding processes for faculty and academic systems onboarding for onsite staff in collaboration with key stakeholders in People Operations, Technology, and study center leadership.
• Plan and coordinate logistics for AAHQ team offsites, including scheduling, travel coordination, agenda development, and working with vendors.
• Identify, utilize, and/or recommend technology and/or AI‑based solutions to address departmental and operational bottlenecks.

• Contribute to onboarding and training materials that help onsite teams adopt processes and systems consistently.
• Facilitate process retrospectives and translate stakeholder reflections into decision points and action items.

What We’re Looking For

Must‑Have

• Bachelor's degree required
• Demonstrated project‑management experience, ideally in an education, operations, or academic‑services environment (4–6 years of relevant experience).
• Hands‑on experience with Asana and Salesforce or similar systems.
• Strong data analysis and reporting skills and ability to translate and report data for stakeholders in a variety of formats (briefing notes, PowerPoint presentations, etc.)
• Excellent written and verbal English and cross‑cultural communication skills.
• Strong facilitation skills in‑person and virtually to facilitate effective meetings/training.
• Ability to articulate technical and complex topics to non‑technical audiences.
• Strong organizational skills and attention to detail, with the ability to manage multiple concurrent projects and deadlines, including experience owning processes or systems that others depend on.
• Ability to drive projects from ideation to completion, monitor and manage stakeholder contributions, and keep projects on track for timely completion to achieve goals.