230be Jr Technical Support Specialist Bilingual

230be Jr Technical Support Specialist Bilingual

Descripción del empleo:

Responsibilities:

1. Maintain a detailed work log of all required system upgrades as well as the date of completion.
2. Attend in-person meetings to discuss, troubleshoot, and diagnose hardware issues.
3. Address user tickets regarding hardware, software, and networks.
4. Report customer feedback and potential product requests/updates.
5. Help management create training materials related to troubleshooting and computer usage.
6. Organize and file documentation related to warranties and instructional guides for computer hardware.

Qualifications:

• Excellent English skills
• 1+ year of proven work experience as a Help Desk Specialist, Help Desk Analyst or similar
• Hands-on experience with Windows/Linux/Mac OS environments.
• Experience in troubleshooting hardware and software issues related to drivers, firmware (BIOS), camera/microphones, Google Workspace products, RAM, etc.
• Experience using a ticketing system, including tracking metrics (preferred).
• Experience working with JumpCloud and Atlassian.
• Working knowledge of office automation products and computer peripherals, such as printers and scanners.
• Ability to prioritize and manage multiple milestones and projects efficiently.

Benefits:

• Competitive salary
• Opportunities for professional growth and development
• Company-sponsored travel to the United States, including transportation, lodging, meals, etc.
• Stock options for a rapidly growing company
• Medical insurance
• Paid time off
• Excellent work environment

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