1805 Salesforce Administrator

Softgic; Buenos Aires; Presencial; ARS 74.991.751 - 119.986.801; Jornada completa

Descripción de la vacante

Softgic is seeking a Salesforce Administrator Specialist to optimize the Salesforce platform for a fast-growing SaaS company. You will support end users, automate business processes with Salesforce Flow, and collaborate with Sales, Marketing, Service, and Finance to improve efficiency.

If you enjoy solving complex problems, analyzing business processes, and driving continuous improvements within the Salesforce ecosystem, this is the opportunity for you.

Formación

• 2+ years hands-on Salesforce administration experience.
• 1+ year of full-time experience with Salesforce CPQ.
• Experience administering: Salesforce Sales Cloud, Service Cloud, Experience Cloud (Communities).
• Experience configuring automations with Salesforce Flow.
• Working knowledge of DocuSign and Conga.
• Experience gathering requirements and performing functional analysis.
• Strong ability to create and manage Salesforce reports, dashboards, and data visualizations.
• Experience delivering end-user training and ongoing Salesforce support.
• Solid data management, cleansing, and data integrity practices.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Proficiency with Microsoft Teams and Microsoft Excel.
• Advanced English proficiency (required).

Responsabilidades

• Administer, configure, and maintain Salesforce Sales Cloud, Service Cloud, Knowledge, and Experience Cloud (Communities).
• Provide daily end-user support, troubleshoot system issues, and deliver user training to maximize platform adoption.
• Gather and analyze business requirements, translating them into Salesforce solutions.
• Configure, automate, and optimize business processes using Salesforce Flow.
• Manage and enhance Salesforce CPQ, including products, quotes, contracts, orders, pricing rules, and related configurations.
• Develop and maintain reports, dashboards, and KPIs to support business decision-making.
• Ensure data quality through data imports, cleansing, deduplication, and ongoing maintenance.
• Document system configurations, customizations, and business processes.
• Collaborate with cross-functional teams to implement system enhancements and integrations with third-party applications.
• Stay current with Salesforce best practices, new features, and platform enhancements to drive continuous improvement.

Conocimientos

Salesforce Administration

Salesforce CPQ

Sales Cloud

Service Cloud

Experience Cloud

Salesforce Flow

Reports & Dashboards

End-user Training

Data management

Analytical thinking

Stakeholder collaboration

Herramientas

DocuSign

Conga

Descripción del empleo

We are looking for a Salesforce Administrator Specialist with experience in Salesforce administration and Salesforce CPQ to join a fast-growing SaaS company. This role will be responsible for optimizing the Salesforce platform, providing end-user support, automating business processes, and collaborating closely with Sales, Marketing, Service, and Finance teams to improve overall business efficiency.

If you enjoy solving complex problems, analyzing business processes, and driving continuous improvements within the Salesforce ecosystem, this is the opportunity for you.

Responsibilities

• Administer, configure, and maintain Salesforce Sales Cloud, Service Cloud, Knowledge, and Experience Cloud (Communities).

• Provide daily end-user support, troubleshoot system issues, and deliver user training to maximize platform adoption.

• Gather and analyze business requirements, translating them into effective Salesforce solutions.

• Configure, automate, and optimize business processes using Salesforce Flow.

• Manage and enhance Salesforce CPQ, including products, quotes, contracts, orders, pricing rules, and related configurations.

• Develop and maintain reports, dashboards, and KPIs to support business decision-making.

• Ensure data quality through data imports, cleansing, deduplication, and ongoing maintenance.

• Document system configurations, customizations, and business processes.

• Collaborate with cross-functional teams to implement system enhancements and integrations with third-party applications.

• Stay current with Salesforce best practices, new features, and platform enhancements to drive continuous improvement.

Required Qualifications

• 2+ years of hands-on experience administering Salesforce.

• At least 1 year of full-time experience working with Salesforce CPQ.

• Proven experience administering:

• Salesforce Sales Cloud

• Salesforce Service Cloud

• Salesforce Experience Cloud (Communities)

• Experience configuring and optimizing automations using Salesforce Flow.

• Working knowledge of applications such as DocuSign and Conga.

• Experience gathering business requirements and performing functional analysis.

• Strong experience creating and managing Salesforce reports, dashboards, and data visualizations.

• Experience delivering end-user training and providing ongoing Salesforce support.

• Solid understanding of data management, data cleansing, and data integrity best practices.

• Excellent analytical, troubleshooting, and problem-solving skills.

• Proficiency with Microsoft Teams and Microsoft Excel.

• Advanced English proficiency (required).