Welcome Desk Talent Coach

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Agent to enhance the guest experience at their prestigious hotel. In this role, you will be the first point of contact for guests, ensuring smooth check-ins and addressing their needs with professionalism and care. Your ability to manage billing and provide accurate information will be key in maintaining high standards of service. This dynamic position requires strong communication skills, attention to detail, and a commitment to fostering a welcoming atmosphere. Join a team that values diversity and inclusivity, and make a meaningful impact on guests' experiences every day.

Qualifications

• At least 1 year of related work experience in a customer-facing role.
• Supervisory experience is preferred.

Responsibilities

• Process guest check-ins and manage billing accurately.
• Assist management in training and motivating employees.
• Ensure adherence to quality standards and guest service.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Education

High School Diploma or G.E.D.

Tools

POS Systems

Computers

Job description

POSITION SUMMARY

Process all guest check-ins verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes and document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.