Wealth Client Service Analyst - Operations & Compliance

Citi Bank; United Arab Emirates; On-site; AED 180,000 - 300,000; Full time

Job summary

Citi in the United Arab Emirates seeks a Client Service Analyst 2 to support Citi Private Bank clients, executing transactions and maintaining client records with strict adherence to audit and compliance standards.

The role requires strong communication, problem solving, and a client-facing mindset, with opportunities to develop in wealth management and product referrals while collaborating across operations and middle office teams.

Qualifications

• 3-6 years relevant experience
• Ability to prioritize with strong organizational and time management skills per the needs of banker teams and clients
• Ability to problem solve and analyzes data with demonstration of attention to detail
• Strong verbal and written communication skills
• Client facing experience; strong background and interest in the fields of operations and compliance; previous sales referral experience Knowledge of investments, banking, and credit products

Responsibilities

• Deliver wealth management services to Citi Private Bank clients with guidance from the Banker teams.
• Manage and execute client transactions with respect to business and individual banking, credit and investment products. Ensure transactions are completed within audit and compliance standards as well as timely.
• Take ownership of client investigations (e.g., statement reporting issues and pricing inquiries) and collaborate with operational and middle office teams to ensure effective resolution.
• Coordinate account maintenance for all products and reporting on WINS including address changes, telephone number updates, account status changes, rates and fee waivers.
• Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.
• Proactively arrange and participate in client visits and perform service quality check-in calls to clients.
• Obtain banker/client appointments to build upon existing or establish new relationships.
• Identify and document new business opportunities for referral to banker or product specialist.
• Perform responsibilities through proficient use Citi applications. Participate in service related process improvements.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Client services

Operations

Data analysis

Risk awareness

Communication

Education

Bachelor's degree

Tools

Citi applications

Job description

Citi in the United Arab Emirates seeks a Client Service Analyst 2 to support Citi Private Bank clients, executing transactions and maintaining client records with strict adherence to audit and compliance standards.

The role requires strong communication, problem solving, and a client-facing mindset, with opportunities to develop in wealth management and product referrals while collaborating across operations and middle office teams.