Waiter/Waitress - Italian Restaurant

RAFFLES; Dubai; On-site; AED 28,000 - 50,000; Full time

Benefits offered by this job

Complimentary upgrades

Discounted stays

Dining discounts

Wellness discounts

Job summary

Raffles Dubai is seeking a waiter/waitress for Solo Italian Restaurant to deliver luxury F&B service with a guest-centric approach. You will uphold grooming standards, know the menu, and help drive exceptional guest experiences under the guidance of the Outlet Leaders.

Ideal candidates have at least 2 years in F&B within luxury environments, strong English skills, and a flexible, team-oriented attitude to support peak periods and cross-department collaboration.

Qualifications

• Minimum of 2 years experience in Food & Beverage.
• Experience in 5* luxury hospitality.
• English language proficiency (reading/writing/oral).

Responsibilities

• Uphold grooming standards and punctuality per brand/Outlet expectations.
• Describe dishes confidently and provide informed recommendations.
• Engage guests, upsell and ensure seamless guest experiences.

Skills

Guest-focused

Interpersonal communication

Professional presentation

Flexibility

Team player

Education

Hospitality Studies

Tools

Opera

Job description

We invite you to join the world of luxury hospitality at Raffles Dubai as our new Waiter Waitress in Solo Italian Restaurant to work together with the support of colleagues and superiors to create a luxurious and professional F amp B experience for our guests To remain motivated efficient and guest centric to help the department and the hotel meet goals and objectives To ensure absolute guest satisfaction and adhere to consistent standards under the supervision and guidance of the Outlet Leaders This position reports to Assistant Restaurant Manager

KEY ROLES amp RESPONSIBILITIES

Uphold discipline grooming standards and punctuality in line with Raffles and Outlet expectations Demonstrate strong knowledge of LQA standards and ensure consistent compliance throughout service Follow all LQA and Outlet service standards while maintaining maximum efficiency to deliver Service Excellence Maintain thorough knowledge of the menu ingredients and preparation methods to confidently describe dishes and provide informed recommendations through continuous learning and training Possess comprehensive understanding of allergens and dietary requirements strictly following established SOPs Maintain full knowledge of bar operations including coffee tea and cocktails ensuring high-quality standards of preparation and presentation Support colleagues across all areas of the Outlet as required to ensure seamless guest experiences Address guests by name whenever possible to deliver personalized service in line with Raffles Service Culture Recognize and acknowledge regular and VIP guests noting respecting their preferences and communicate it to the Outlet Leader Manager and ensure accurate updates in Opera for in-house guests Conduct regular guest satisfaction checks professionally handling feedback and escalating concerns where necessary Immediately report any guest complaints incidents or operational challenges to Outlet Leadership following escalation procedures Perform all opening closing and side duties completing all required checklists accurately Participate in monthly equipment inventories and report discrepancies promptly Assist in minimizing waste breakages and equipment mishandling Liaise with Housekeeping Stewarding and Engineering to ensure exceptional cleanliness and maintenance standards of the Outlet following a clean as you go philosophy Ensure the Outlet remains clean organized and hygienic at all times Demonstrate awareness of Outlet targets and actively contribute through upselling and guest engagement Foster strong team communication through verbal interaction and approved internal communication platforms Maintain knowledge of all Hotel outlets and services to guide guests effectively Complete all departmental paperwork logs and reports accurately and within deadlines Attend all required training sessions with enthusiasm and commitment to professional development Handle cash and financial transactions with accuracy integrity and adherence to established procedures Assist other Food amp Beverage outlets during peak operational periods when required Perform any additional duties assigned by Hotel Management

What will you bring to this role

PERSONAL ATTRIBUTES

Positive energetic and guest-focused personality Impeccable grooming and professional presentation at all times Strong work ethic with flexibility and willingness to support operational needs Excellent interpersonal and communication skills Friendly respectful and collaborative approach toward colleagues and leaders Consistent use of professional verbal and non-verbal communication Embrace the Raffles brand promise and luxury in your role and in all your interactions Foster an inclusive environment where every individual feels valued and respected

QUALIFICATIONS

Hospitality Studies is preferable Strong reading writing and oral proficiency in the English language A second foreign language is a plus

EXPERIENCE

Minimum of 2 year s experience within Food amp Beverage Experience in 5 luxury hospitality

Additional Information

Employee Benefits

Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont amp Raffles properties special dining and wellness discounts and added luxuries to enhance your experience We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits

PERSONAL ATTRIBUTES

Positive, energetic, and guest-focused personality. Impeccable grooming and professional presentation at all times. Strong work ethic with flexibility and willingness to support operational needs. Excellent interpersonal and communication skills. Friendly, respectful, and collaborative approach toward colleagues and leaders. Consistent use of professional verbal and non-verbal communication. Embrace the Raffles brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected

QUALIFICATIONS

Hospitality Studies is preferable Strong reading, writing and oral proficiency in the English language A second foreign language is a plus

EXPERIENCE

Minimum of 2 year s experience within Food & Beverage Experience in 5* luxury hospitality