Waitress - Lobby Lounge

AccorHotels Middle East; Abu Dhabi; On-site; AED 61,000 - 95,000; Full time

Benefits offered by this job

Complimentary upgrades

Discounted stays across Raffles & Fair

Wellness discounts

Job summary

Raffles Dubai is seeking a guest-focused Waitress to deliver a luxury F&B experience in the hotel’s lobby lounge. You will work with colleagues to meet service standards, upsell offerings, and ensure guest satisfaction in a fast-paced, five-star setting.

The role requires strong English communication, impeccable grooming, and 2+ years in Food & Beverage within luxury hospitality. A proactive, team-oriented attitude will be essential to success.

Qualifications

• Hospitality studies is preferable.
• Strong reading, writing and oral proficiency in English.
• A second foreign language is a plus.

Responsibilities

• Uphold discipline, grooming standards, and punctuality.
• Demonstrate strong knowledge of LQA standards and ensure compliance.
• Maintain knowledge of menu, ingredients, and preparation methods to describe dishes and provide informed recommendations.
• Provide personalized service and upsell to guests.
• Collaborate with Housekeeping, Stewarding, and Engineering to maintain cleanliness and hygiene.

Skills

Guest-focused

Interpersonal skills

Communication skills

Grooming standards

Education

Hospitality Studies (preferred)

Job description

Job description

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Raffles Dubai

An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.

About the Application Process:

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Raffles Dubai as our new Waitress in our award-winning lobby lounge in Raffles Salon to work together with the support of colleagues and superiors to create a luxurious and professional F&B experience for our guests. To remain motivated, efficient and guest centric to help the department and the hotel meet goals and objectives. To ensure absolute guest satisfaction and adhere to consistent standards under the supervision and guidance of the Outlet Leaders.

KEY ROLES & RESPONSIBILITIES

• Uphold discipline, grooming standards, and punctuality in line with Raffles and Outlet expectations.
• Demonstrate strong knowledge of LQA standards and ensure consistent compliance throughout service.
• Follow all LQA and Outlet service standards while maintaining maximum efficiency to deliver Service Excellence.
• Maintain thorough knowledge of the menu, ingredients, and preparation methods to confidently describe dishes and provide informed recommendations through continuous learning and training.
• Possess comprehensive understanding of allergens and dietary requirements, strictly following established SOPs.
• Maintain full knowledge of bar operations, including coffee, tea, and cocktails, ensuring high-quality standards of preparation and presentation.
• Support colleagues across all areas of the Outlet as required to ensure seamless guest experiences.
• Address guests by name whenever possible to deliver personalized service in line with Raffles Service Culture.
• Recognize and acknowledge regular and VIP guests, noting, respecting their preferences and communicate it to the Outlet Leader/Manager and ensure accurate updates in Opera for in-house guests.
• Conduct regular guest satisfaction checks, professionally handling feedback and escalating concerns where necessary.
• Immediately report any guest complaints, incidents, or operational challenges to Outlet Leadership following escalation procedures.
• Perform all opening, closing, and side duties, completing all required checklists accurately.
• Participate in monthly equipment inventories and report discrepancies promptly.
• Assist in minimizing waste, breakages, and equipment mishandling.
• Liaise with Housekeeping, Stewarding, and Engineering to ensure exceptional cleanliness and maintenance standardsof the Outlet following a “clean as you go” philosophy.
• Ensure the Outlet remains clean, organized, and hygienic at all times.
• Demonstrate awareness of Outlet targets and actively contribute through upselling and guest engagement.
• Foster strong team communication through verbal interaction and approved internal communication platforms.
• Maintain knowledge of all Hotel outlets and services to guide guests effectively.
• Complete all departmental paperwork, logs, and reports accurately and within deadlines.
• Attend all required training sessions with enthusiasm and commitment to professional development.
• Handle cash and financial transactions with accuracy, integrity, and adherence to established procedures.
• Assist other Food & Beverage outlets during peak operational periods when required.
• Perform any additional duties assigned by Hotel Management.

Qualifications

What will you bring to this role?

PERSONAL ATTRIBUTES

• Positive, energetic, and guest-focused personality.
• Impeccable grooming and professional presentation at all times.
• Strong work ethic with flexibility and willingness to support operational needs.
• Excellent interpersonal and communication skills.
• Friendly, respectful, and collaborative approach toward colleagues and leaders.
• Consistent use of professional verbal and non-verbal communication.
• Embrace the Raffles brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

QUALIFICATIONS

• Hospitality Studies is preferable
• Strong reading, writing and oral proficiency in the English language
• A second foreign language is a plus

EXPERIENCE

• Minimum of 2 year’s experience within Food & Beverage
• Experience in 5* luxury hospitality

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:

We value the needs, ideas and individuality of others.We treat everyone with fairness and dignity.

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:

We celebrate our differences.We support each other andwe always stand together.

Empowerment:

We have authority to take initiative and anticipate moments thatcreate unforgettable experiences.

Integrity:

We build trust through mutual respect and being authentic.

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.