Waiter/Waitress

TU Holdings Group; Abu Dhabi; On-site; AED 28,000 - 61,000; Full time

Job summary

TU Holdings Group in Abu Dhabi is seeking a friendly and professional Waiter/Waitress to deliver exceptional guest service. You will take orders, serve food and beverages, and maintain a welcoming dining area while coordinating with kitchen and bar staff.

The role requires strong communication, multitasking, and attention to detail in a fast-paced environment. Previous UAE restaurant experience is preferred, and teamwork is essential to ensure a smooth guest experience.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail in order taking and service.

Responsibilities

• Present menus, answer questions and provide recommendations.
• Take accurate food and beverage orders and relay dietary needs to the kitchen.
• Serve food and drinks promptly with correct presentation and temperature.
• Input orders into the POS system accurately.
• Monitor tables to ensure guest satisfaction.
• Coordinate with kitchen and bar staff for timely delivery.
• Build rapport with guests to encourage repeat visits.
• Handle guest concerns professionally, escalating when needed.
• Provide information about promotions or new menu items.
• Assist colleagues during busy periods to maintain smooth service.
• Work with kitchen, bar and staff to ensure a cohesive guest experience.
• Participate in team meetings and offer service improvements.
• Ensure service areas and stations are clean and organized.
• Follow health and safety guidelines for food handling and hygiene.
• Inform kitchen of guest feedback or issues.

Skills

Communication

Multitasking

Attention to detail

Job description

The Waiter Waitress will be responsible for delivering exceptional guest service by ensuring prompt and accurate food and beverage delivery maintaining a welcoming atmosphere and addressing guest needs This role requires excellent communication skills attention to detail and the ability to work effectively in a team-oriented fast-paced environment

Key Responsibilities

• Present menus answer questions and provide recommendations based on guest preferences
• Take accurate food and beverage orders and ensure special requests or dietary needs are communicated to the kitchen
• Serve food and drinks promptly ensuring the correct presentation and temperature
• Input orders into the restaurant s POS system accurately
• Monitor tables to ensure guest satisfaction throughout their dining experience
• Coordinate with the kitchen and bar staff to ensure timely delivery of orders
• Build rapport with guests to encourage repeat visits
• Handle guest concerns or complaints professionally escalating to management if necessary
• Provide information about promotions special events or new menu items
• Assist colleagues during busy periods to maintain smooth service
• Work closely with the kitchen bar and other staff to ensure a cohesive guest experience
• Participate in team meetings and provide feedback for service improvements
• Ensure the food service areas and workstations are clean and organized
• Follow all health and safety guidelines regarding food handling and hygiene
• Inform kitchen staff of any feedback or issues reported by customers
• Prepare tables before service including setting up utensils napkins and glassware
• Regularly check on guests refill beverages and promptly clear empty dishes
• Ensure tables are cleaned and reset for the next guests efficiently

Previous UAE experience in a restaurant or food service role is preferred.

Key Competencies

• Strong communication skills.
• Ability to multitask and work in a fast-paced environment.
• Attention to detail, especially in food presentation and order accuracy.

Physical Demands: Ability to stand and walk for extended periods, and lift and carry heavy trays of food.

Team Player: Willingness to assist both the kitchen and service teams to ensure smooth dining service.