Waiter/Waitress

Procat Catering Services LLC; Dubai; On-site; AED 33,000 - 56,000; Full time

Job summary

Procat Catering Services LLC in Dubai is seeking a customer-focused waiter to join our team in a busy dining environment. You will greet guests, take orders, serve food and beverages, and ensure a pleasant dining experience.

The role requires minimum 2 years of waiter experience, good communication, cash handling, and the ability to work independently. High school diploma or hospitality certification is preferred; you will collaborate with kitchen and bar staff to deliver excellent service.

Qualifications

• Proven experience as a Waiter (Min 2 years)
• High school diploma / Hospitality Certification
• Good verbal & Written communication skills, including ability to effectively communicate with internal and external customers, management and immediate surrounding colleagues.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Responsibilities

• Provide excellent customer service and ensure a pleasant dining experience.
• Act as the main point of contact between guests and the kitchen/bar staff.
• Maintain cleanliness and organization of the dining area.
• Promote menu items, specials, and upsell when appropriate.
• Resolve customer concerns politely and escalate issues when necessary.
• Prepare bills and handle cash, card, or digital payments accurately.

Skills

Customer service

Communication skills

Cash handling

Education

High school diploma / Hospitality Certification

Job description

To provide efficient and courteous food and beverage service to guests, ensuring a positive experience and high customer satisfaction

• Dubai
• Full-Time
• Min. 1 year

Essential Duties and Responsibilities:

• Provide excellent customer service and ensure a pleasant dining experience.
• Act as the main point of contact between guests and the kitchen/bar staff.
• Maintain cleanliness and organization of the dining area.
• Promote menu items, specials, and upsell when appropriate.
• Resolve customer concerns politely and escalate issues when necessary.
• Prepare bills and handle cash, card, or digital payments accurately.

Education and/or Work Experience Requirements:

• Proven experience as a Waiter (Min 2 years)
• High school diploma / Hospitality Certification
• Good verbal & Written communication skills, including ability to effectively communicate with internal and external customers, management and immediate surrounding colleagues.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the company standards.
• Must be able to lift and carry up to 50 lbs.