Waitress

DEAL Holdings; Dubai; On-site; AED 39,000 - 56,000; Full time

Job summary

DEAL Holdings in the UAE is seeking a dedicated Waitress to deliver attentive table service and uphold brand standards on the front of house. You will engage guests, guide them through menus, and support smooth service flow with strong product knowledge and teamwork.

The role requires 1-3 years of waiter/service experience, excellent communication, and the ability to perform well in a fast-paced environment while maintaining professionalism and a positive attitude.

Qualifications

• 1-3 years experience in a waiter or service role.
• Strong communication and customer service skills.
• Ability to work efficiently in a fast-paced environment.
• Positive attitude and strong teamwork skills.

Responsibilities

• Welcome guests and provide attentive table service throughout the dining experience.
• Take accurate food and beverage orders and enter them into the POS.
• Serve food and beverages promptly with correct presentation and timing.
• Guide guests through menus and provide recommendations.
• Coordinate with runners, kitchen, and bar teams to ensure smooth service.
• Follow hygiene, safety, and service SOPs at all times.

Skills

Customer service

Communication

Teamwork

Fast-paced environment

Job description

Job Description:

Location: UAE

Reports to: Head Waiter / Section Head / Restaurant Manager (AGM)

Department: Front of House

Employment Type: Full-time

Role Overview

The Waitress is responsible for delivering attentive, professional, and efficient table service to ensure a consistently high-quality guest experience. As a core front-of-house role, the Waiter represents the brand on the floor and supports smooth service flow through strong product knowledge, accuracy, and teamwork.

Key Responsibilities

Service Delivery

• Welcome guests and provide attentive table service throughout the dining experience
• Take accurate food and beverage orders and enter them correctly into the POS
• Serve food and beverages promptly, ensuring correct presentation and timing

Guest Engagement

• Guide guests through menus and provide recommendations
• Monitor guest satisfaction and respond to requests efficiently
• Support upselling in line with service standards

Section & Team Support

• Maintain cleanliness and organization of assigned tables and service areas
• Coordinate with runners, kitchen, and bar teams to ensure smooth service
• Support colleagues to maintain service pace during busy periods

Standards & Compliance

• Follow hygiene, safety, and service SOPs at all times
• Maintain professional grooming and brand representation
• Support opening, closing, and side duties as required

KPIs & Success Metrics

• Guest satisfaction and service accuracy
• Speed and efficiency of service
• Table and section management
• Compliance with service standards

Candidate Requirements

• 1-3 years’ experience in a waiter or service role
• Strong communication and customer service skills
• Ability to work efficiently in a fast-paced environment
• Positive attitude and strong teamwork skills