VR Game Master & Guest Experience Lead

Qwerty L.L.C.; Abu Dhabi; On-site; AED 45,000 - 78,000; Full time

Job summary

Zero Latency in Abu Dhabi invites energetic game masters to guide guests through our world-leading free-roam VR experiences with professionalism. You will run game sessions, brief players on safety, and ensure a safe, welcoming environment for all participants.

The role emphasizes outstanding guest service, basic troubleshooting, and strong teamwork with the site leadership to maintain top-notch entertainment at our venue.

Qualifications

• Previous customer service experience.
• Excellent communication skills.
• Energetic and friendly team player.

Responsibilities

• Greet customers and manage check-in and suit-up/suit-down.
• Present the player safety briefing to guests.
• Run game sessions and ensure player safety during play.
• Identify, troubleshoot, and log technical issues with equipment.
• Maintain and check Virtual Reality gear for smooth operation.
• Support site leaders and help with venue upkeep and presentation.
• Assist with selling merchandise and concessions as needed.
• Open and close the venue to start and end shifts.

Skills

Customer service

Communication

Safety briefing

Job description

Zero Latency in Abu Dhabi invites energetic game masters to guide guests through our world-leading free-roam VR experiences with professionalism. You will run game sessions, brief players on safety, and ensure a safe, welcoming environment for all participants.

The role emphasizes outstanding guest service, basic troubleshooting, and strong teamwork with the site leadership to maintain top-notch entertainment at our venue.