Customer Service Professional - Game Master

Qwerty L.L.C.; Abu Dhabi; On-site; AED 45,000 - 78,000; Full time

Job summary

Zero Latency in Abu Dhabi invites energetic game masters to guide guests through our world-leading free-roam VR experiences with professionalism. You will run game sessions, brief players on safety, and ensure a safe, welcoming environment for all participants.

The role emphasizes outstanding guest service, basic troubleshooting, and strong teamwork with the site leadership to maintain top-notch entertainment at our venue.

Qualifications

• Previous customer service experience.
• Excellent communication skills.
• Energetic and friendly team player.

Responsibilities

• Greet customers and manage check-in and suit-up/suit-down.
• Present the player safety briefing to guests.
• Run game sessions and ensure player safety during play.
• Identify, troubleshoot, and log technical issues with equipment.
• Maintain and check Virtual Reality gear for smooth operation.
• Support site leaders and help with venue upkeep and presentation.
• Assist with selling merchandise and concessions as needed.
• Open and close the venue to start and end shifts.

Skills

Customer service

Communication

Safety briefing

Job description

JOB DESCRIPTION

Are you a customer service professional who wants to work on the cutting edge of entertainment? If so, you can help take our world-leading entertainment experience to the next level by joining our new team based in Abu Dhabi. Zero Latency’s Free Roam Virtual Reality experiences are world leading, with centres all across the globe. Come and be part of this journey and help build the next generation of social interactive entertainment.

ABOUT ZERO LATENCY

Zero Latency is the global leader in free-roam, multiplayer, virtual reality gaming. Zero Latency provides the most technologically advanced, immersive virtual reality gaming experiences on the planet.

YOUR ROLE

We are looking for Game Masters who can guide customers through Zero Latency’s world-leading experience with great energy and professionalism.

You will oversee player safety briefings and run game sessions. Your priority is ensuring player safety and delivering high-end customer experiences.

PRIMARY RESPONSIBILITIES

• Customer greeting, check-in, suit-up and suit-down
• Presenting the player safety briefing
• Managing in-game sessions and ensuring player safety
• Identifying, troubleshooting, and recording technical issues
• Maintenance of Virtual Reality equipment
• Supporting site team leaders
• Assisting with the upkeep and presentation of the venue to ensure a welcoming environment.
• Selling merchandise
• Opening and closing the venue