VP of Collections Strategy & AI-Driven Transformation

Rakbank; United Arab Emirates; On-site; AED 700,000 - 1,100,000; Full time

Benefits offered by this job

Competitive, performance-linked pay

Medical coverage for you and family

Comprehensive life insurance

Senior leadership exposure

Job summary

Rakbank, UAE, seeks a Vice President of Collections Strategy to lead end-to-end collections for Retail, SME, and Islamic portfolios. You will design treatment strategies across delinquency stages and oversee AI-driven decision models to improve outcomes.

The role requires deep experience in collections strategy, risk management, and portfolio analytics, with a focus on transformation across digital channels and external partnerships. Leadership is essential for senior stakeholder alignment.

Qualifications

• Bachelor's Degree in Finance, Economics, Mathematics, Statistics, Data Science, Engineering, Business Administration, or related discipline.
• Master's Degree, MBA, FRM, CFA, Data Science, Analytics, or Risk qualifications are highly desirable.

Responsibilities

• Develop and execute the Bank's end-to-end collections strategy across Retail, SME, Business Banking, and Islamic portfolios.
• Design treatment strategies across the delinquency lifecycle from early-stage collections through recoveries and legal escalation.
• Define customer segmentation approaches that optimize recovery outcomes while maintaining fair customer treatment.
• Drive improvements in collections effectiveness, roll rates, cure rates, recoveries, and portfolio performance.
• Balance customer outcomes, operational efficiency, regulatory compliance, and profitability objectives.
• Lead development and deployment of collections decision strategies using predictive analytics and AI-driven models.
• Leverage behavioural, transactional, demographic, and external data to improve collections effectiveness.
• Own collections decision trees, customer contact strategies, prioritization logic, and treatment design.
• Continuously challenge and enhance models based on outcomes and portfolio performance.
• Develop data-driven strategies that deliver better customer outcomes and lower loss rates.
• Drive digital collections channels including mobile, digital servicing, self-service journeys, automated outreach, and intelligent communications.
• Build customer-centric digital journeys that increase engagement and self-cure rates.
• Partner with Technology and Data teams to maximize value from the Bank's decision engine and collections platforms.
• Champion automation and digital-first collections strategies across the portfolio.
• Partner with Credit Risk, Credit Policy, and Underwriting to provide insights from collections performance.
• Identify emerging portfolio risks, underwriting opportunities, and segments requiring enhanced controls.
• Use collections data to influence future lending strategies and portfolio quality improvements.
• Support portfolio forecasting and credit performance analysis.
• Manage external collection agencies, analytics providers, and technology partners.

Skills

Collections Strategy

Analytics

Decision Science

Digital Transformation

Retail Lending

SME Lending

Risk Management

Stakeholder Management

Leadership

Education

Bachelor's Degree

Master's Degree / MBA

Job description

Rakbank, UAE, seeks a Vice President of Collections Strategy to lead end-to-end collections for Retail, SME, and Islamic portfolios. You will design treatment strategies across delinquency stages and oversee AI-driven decision models to improve outcomes.

The role requires deep experience in collections strategy, risk management, and portfolio analytics, with a focus on transformation across digital channels and external partnerships. Leadership is essential for senior stakeholder alignment.