VP & Area Manager, Liabilities - RM Coverage

First Abu Dhabi Bank (FAB); Dubai; On-site; AED 300,000 - 500,000; Full time

Job summary

First Abu Dhabi Bank in Dubai seeks a senior Sales Team Leader for Business Banking. You will lead the assigned team to achieve monthly and annual targets, oversee recruitment, training, motivation and retention, and ensure an exceptional client onboarding experience.

You will manage relationships with internal departments, ensure adherence to KYC and compliance, and drive cross-sell opportunities while monitoring performance and implementing development plans with FAB Academy.

Qualifications

• Experience leading a sales team in banking or financial services.
• Proven ability to onboard and develop client relationships.
• Strong knowledge of KYC, AML and regulatory compliance.
• Experience with SME banking or business banking is preferred.

Responsibilities

• Lead the assigned team effectively to meet team objectives/KPI’s.
• Recruit, train, motivate and retain assigned staff.
• Track daily sales activity to ensure superior client onboarding experience.
• Maintain adherence to KYC and Compliance policies and other processes.

Skills

Team Leadership

Sales Management

KYC Compliance

Stakeholder Management

Education

University Degree / MBA / PGDM

Job description

• Lead the assigned team effectively to meet team objectives/KPI’s
• To ensure recruitment, training, motivation and retention of assigned staff
• To track daily sales activity to ensure superior client on boarding experience
• Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated

Job Summary / Introduction

• Lead the assigned team effectively to meet team objectives/KPI’s
• To ensure recruitment, training, motivation and retention of assigned staff
• To track daily sales activity to ensure superior client on boarding experience
• Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated

Key Responsibilities

• Balance sheet Growth and Revenue Targets
• People Management
• Complaint to regulatory and FAB Risk policies

Leading sales force for Business Banking Liabilities and Assets (Unsecured & Secured) products targeted to SME segment.

• Accomplish set sales and revenue objectives for all Products as per set the business plan.
• Manage the assigned team to achieve monthly& annual set objectives
• To maximize cross sell opportunities to ensure higher productivities
• Maintain Sales Performance MIS on sales performance for review by AreaManager
• Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by BBG Sales department sales personnel by delivering quality client on-boarding experience.
• Ensure team alignment in order to achieve superior client on boarding experience
• Understand and resolve customer redressals and take appropriate action, if required
• Implement People Development and Learning & Development agenda of the department in close coordination with FAB Academy to build a great team and create a winning culture.
• Lead by example and build strong relationships with all stakeholders.
• Take accountability for own development and support Learning & growth of all team members by rolling out specific trainings and skill enhancement programs.
• To ensure recruitment, training, performance, motivation and retention of all assigned sales personnel
• Provide appropriate refreshers to keep team abreast of market dynamics and competition offerings
• To build and maintain effective business relationship with all internal departments
• Co-ordinate with other departments to ensure processing of applications within prescribed TAT’s
• Conduct fair and transparent appraisals to coach, counsel, motivate sales personnel and manage their career aspirations effectively
• Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies.
• Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise
• Implement Risk Control Assessment RCA process across all areas of BBG
• Department - Selling, Client Onboarding, Recruitment, Training, Performance Management, Human Resources, Fraud Control, Operations, Client Application & KYC Documentation etc.
• Implementation of all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes
• Monitor the NPL rate regularly and take remedial action as appropriate whenever required
• Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
• Authorized to take decisions as per the approved authorization matrix.

Requirements / Qualifications

Education required

University Degree / MBA / PGDM

Experience

• 10 to 12 years of experience in Banking or in a Financial Industry at supervisory position.
• Proven experience managing a team of sales officers within the Business Banking Liabilities segment.