Officer, Customer Support

Showcify, Inc.; Abu Dhabi; On-site; AED 90,000 - 150,000; Full time

Job summary

Showcify, Inc. is seeking a corporate banking professional to deepen customer insight and perform market research across our BB portfolio. The role emphasizes developing compelling value propositions and communicating these findings to key decision makers.

You will also contribute to onboarding, cross-selling, and client servicing, ensuring compliance with bank policies while maintaining strong client relationships and support for revenue-generation activities.

Qualifications

• Bachelor’s degree in business administration, finance, banking or a related field is preferred.
• 5 years of relevant experience in corporate, commercial or business banking with progressive responsibilities.

Responsibilities

• Deliver best in class services for CMB customers at the Business Banking desks; ensure customers are satisfied and receive best services.
• Follow-up on origination and execution of customer transactions.
• Adhere to departmental policies, processes, SOPs and instructions for controlled, consistent work.
• Serve as the main operational point of contact for key client relationships and deliver focused, professional servicing.
• Onboard New to Bank clients for Liabilities Business Accounts and Deposits mobilization.
• Upsell/Cross-sell to existing clients by marketing bank products including Trade unfunded products.
• Migrate and activate i-Banking Online platform for NTB clients to enhance experience and revenue.
• Generate referrals by directing clients to other coverage channels & RMs for revenue products.
• Adhere to Sales & Compliance processes per bank policies; implement governance to mitigate potential losses.
• Ensure RCA risk controls across all Business Banking areas including selling, onboarding, recruitment, training, and KYC.
• Ensure onboarding and services comply with current policies; deviations require approvals.

Skills

Market research

Customer insight

Presentation skills

Client servicing

Education

Bachelor’s Degree in Business Administration, Finance, Banking or related field

Job description

The day-to-day responsibilities of the proposed role will include, but not limited to:

• Customer Insight and Market Research: Build a strong understanding of our portfolio, BB Customers’ unmet needs, and use these insights to develop value proposition strategy, conduct market research.
• Presentation preparation and development: Develop written and verbal communications to inform and align with key decision makers and demonstrate real business impacts.

Minimum Qualification

• Bachelor’s Degree in Business Administration, Finance, Banking or a related major field of study is preferred Minimum Experience
• 5 years’ relevant experience in the Corporate, Commercial or Business Banking with at least 3 years in similar positions of progressively increasing responsibilities in the support function.

Generic Accountability

• Deliver best in class services for CMB customers at the Business Banking desks. Ensure that customers are satisfied and are provided the best services
• Follow-up on origination and execution of customer transactions.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Serve as the main operational point of contact for key client relationships and deliver focused and professional client servicing.

Customer Onboarding

• Ensure client onboarding of New to Bank clients for Liabilities Business Accounts and Deposits mobilization
• Upselling /Cross selling to existing client base by marketing of all products of the bank including Trade unfunded products (100% cash backed proposition).
• Enable i-Banking Online platform channel Migration & Activation for all existing & NTB client base for superior client experience and enhanced revenues.
• Generate Referrals by referring clients to other coverage sales channels & Liability RMs, PB for Revenue generation products viz. TWC, PL Assets, Fx, Investments, Banca, Liabilities, WPS & Retail products.

• Adhere to the prescribed Sales & Compliance processes as per Bank's policies. Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise.
• Ensure strict adherence to Risk Control Assessment RCA process across all areas of Business Banking Department - Selling, Client Onboarding, Recruitment, Training, Performance Management, Human Resources, Fraud Control, Operations, and Client Application & KYC Documentation etc.
• Ensure customer onboarding and various other services to Business Banking customers are managed within current policies and procedures. Any deviations to be backed by requisite approvals.