Relationship Manager- BB

Mashreq Bank PSC; United Arab Emirates; On-site; AED 180,000 - 300,000; Full time

Job summary

Mashreq Bank PSC in the United Arab Emirates seeks an experienced SE Relationship Manager to manage existing SE portfolios and originate new relationships across branch networks. You will drive growth by cross-selling banking products, ensuring KYC/AML compliance, and delivering superior client service.

The role emphasizes portfolio quality, monthly reporting, and collaboration with Risk Management to meet targets and uphold bank policies.

Qualifications

• Banking sales experience with proven relationship management qualities.
• Advanced vocational knowledge in Credit, Trade, Operating systems, Legal topics.
• Excellent communication and negotiation skills.
• 4+ years of banking experience locally or internationally.
• MBA/CA or equivalent experience.

Responsibilities

• Improve share of wallet and target to be primary bank for each relationship in the portfolio.
• Own complete customer relationship management for assigned accounts with superior service.
• Conduct annual/periodic credit facility reviews and recommend facilities per policy.
• Monitor assigned relationships for satisfactory conduct and rectify issues.
• Maintain control aspects: documentation, client visits, reports, stock inspections, and formal credit checks.
• Maintain acceptable portfolio quality.
• Screen the market for NTB opportunities.
• Liaise with internal/external advisors to ensure precise agreements.
• Develop SSO learning curve and growth for higher responsibilities.
• Collaborate with Risk Management and other units to achieve objectives.
• Achieve financial and non-financial targets.
• Adhere to KYC/AML and regulatory policies.

Skills

Relationship management

Banking sales

Negotiation

Communication

Credit knowledge

Education

MBA/CA or equivalent experience

Job description

Job Description

Manage a set of existing Small Enterprise (SE) relationships and originating new SE relationships in business communities around branch locations. To achieve assigned financial and non-financial objectives by meeting all borrowing & non borrowing needs of customers with target segments (Viz. borrowers, transactors, depositors). Actively source new-to-bank customers and generate new business leads from walk-in customers. Manage all customers focusing on relationship Management & up-selling/ deep-selling/ cross selling other bank products. Seamlessly takeover new relationships originated by DS & relationships downgraded by ME team using defined customer on-boarding procedure. Constantly identify opportunities to upgrade customers to ME category by identifying customer's needs & profiling. Responsible for quality & soundness of assigned SE portfolio (KYC reviews, monitoring for due diligence, anti money laundering procedures etc).

Key result Areas

• Improve share of wallet & target to be primary bank for each of the relationships in the assigned portfolio. Enhance relationship revenue from existing portfolio of borrowing & non-borrowing accounts by cross-selling complete range of banking products.
• Assume complete ownership of customer relationship management for the assigned portfolio of accounts. Provide superior customer service.
• Conduct annual/periodic credit facility reviews in the existing portfolio in a timely manner and recommend appropriate credit facilities in line with the banks credit policy to maximize earnings while containing risks to an acceptable level and identifying candidates for downgrades/ upgrades.
• Follow-up and monitor assigned relationships to ensure satisfactory account conduct and early rectification of various credit related issues.
• Implement and maintain complete control aspects i.e. documentation, periodical client visits / call reports, stock inspections and formal credit checks / informal market feedback to monitor the assigned portfolio effectively.
• Maintain acceptable portfolio quality.
• Screen the market for NTB opportunities.
• Liaise between internal and external advisors to ensure precision of agreements.
• Develop on the job learning curve of SSO to enable them to grow professionally and prepare them for higher levels of responsibility.
• Liaise with superiors and direct reports within the business units, Risk Management and related enabler units within the bank to achieve business objectives.
• Achieve assigned financial and non financial targets.
• Adhere to all the compliance & regulatory policies with regards to KYC/ AML etc as set out by the bank from time to time.
• Update branch manager and regional SE manager on regular / weekly for better controls on sales and relationship management.
• Regularly upgrade existing SE customers to ME segment by offering need based solution as per client's profile & requirements.

Knowledge, skills and experience

• Banking Sales & service experience with proven relationship management qualities.
• Requires advanced vocational knowhow of the subject matter (viz. Credit, Trade, Operating system, Legal, etc)
• Excellent communication and negotiation skills.
• At least 4 years + relevant banking experience in local or international market
• MBA/CA or if a regular graduate needs to possess adequate relevant experience.
• Positive attitude, strong work ethic and a good team player.