Visitor Services Training and Excellence Manager BLR WORLD

BLR WORLD; Abu Dhabi; On-site; AED 90,000 - 120,000; Full time

Job summary

A leading talent consultancy in Abu Dhabi is seeking a Visitor Services Training and Excellence Manager to develop and deliver training programs for the Visitor Services team. This role requires at least 3 years of experience in managing training in cultural or customer-facing environments and fluency in Arabic and English. The successful candidate will organize training schedules, monitor staff performance, and ensure high standards of visitor engagement.

Qualifications

• Minimum 3 years of experience in training delivery.
• Experience in supervisory or management position.
• Ability to effectively use training software.

Responsibilities

• Manage training schedule for Visitor Services team.
• Devise training subjects and content.
• Monitor staff training records and report on outcomes.
• Organize resources for training sessions.
• Coordinate training sessions with other departments.

Skills

Supervisory management experience in cultural environment

Training delivery to large groups

Strong IT skills

Fluent in Arabic and English

Education

Degree in relevant subject (tourism, art history, etc.)

Job description

JOB DESCRIPTION

Visitor Services Training and Excellence Manager Zayed National Museum

About BLR WORLD

BLR WORLD is an awardwinning talent consultancy for the culture entertainment and events sectors enabling organisations to plan staff and operate unique permanent and temporary visitor experiences with the very best people.

Our core services are HR Consultancy Recruitment Training and Operations. We find brilliant people create high performing teams design environments and training to help them thrive then manage them seamlessly on the ground. The result Oneofakind experiences delivered by energised and enthusiastic teams exceeding the highest standards.

About the role

BLR WORLD is hiring a Visitor Services Training and Excellence Manager for composing content scheduling and delivering training to the Visitor Services team and to staff who will interact with the visitors. The training programme will begin with induction but we aim to have daily bitesize sessions and ongoing training to keep staff engaged continuously developing up to date and positive.

Key Responsibilities

• Manage the training schedule for the Visitor Services team which will need to work around operational requirements.

• Devise training subjects content and session structures.

• Monitor staff training records to ensure that mandatory training and certification is up to date.

• Report on training outcomes and budget.

• Organise the necessary resources for training sessions including room and resource booking.

• Manage guest speakers/trainers.

• Request and coordinate training sessions from other departments.

• Work with the VS Section Head to develop the ongoing training strategy.
• Analyse and report on customer satisfaction using findings to develop strategies for improvement.

• Cover other VS positions when required.

• Any other duties in line with the roles function as requested by the VS Section Head

Required Experience

• Experience of working in a cultural environment in a supervisory or management position
• Minimum 3yrs experience of composing and delivering training to large groups in a cultural hospitality or customer facing environment.

• Strong IT skills and the ability to pick up new software quickly

• Fluent Arabic and English written and spoken

Preferred Experience:

• Additional languages is an advantage

• Experience of working in a museum or tourist attraction

Required Education / Qualifications

• Degreelevel in a relevant subject e.g. tourism art history museum studies arts administration hospitality training education