VIP Guest Relations Executive

Boundless Talent; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A prestigious 5-star hotel in Dubai seeks a professional Guest Relations Executive to enhance guest experiences through exceptional service and attention to detail. This role is a vital contact for guests, handling inquiries, requests, and special arrangements efficiently. Candidates should possess a strong background in hospitality and at least 2 years of experience in guest relations or customer service, with a preference for those who speak Russian. The hotel offers a dynamic work environment and values diversity in its team.

Qualifications

• Minimum of 2 years of experience in guest relations or customer service.
• Preferably experience in the entertainment industry.
• Strong sense of hospitality and professional appearance.

Responsibilities

• Welcome guests upon arrival and process check-in/check-out.
• Serve as the main point of contact for VIP guests.
• Handle guest inquiries and complaints efficiently.
• Coordinate special guest needs and preferences.
• Stay updated on hotel services and local attractions.

Skills

Customer service

Hospitality

Professional appearance

Problem-solving

Russian language

Job description

A prestigious 5-star hotel in Dubai seeks a professional Guest Relations Executive to enhance guest experiences through exceptional service and attention to detail. This role is a vital contact for guests, handling inquiries, requests, and special arrangements efficiently. Candidates should possess a strong background in hospitality and at least 2 years of experience in guest relations or customer service, with a preference for those who speak Russian. The hotel offers a dynamic work environment and values diversity in its team.