Guest Relations Executive

Boundless Talent; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A prestigious 5-star hotel in Dubai seeks a professional Guest Relations Executive to enhance guest experiences through exceptional service and attention to detail. This role is a vital contact for guests, handling inquiries, requests, and special arrangements efficiently. Candidates should possess a strong background in hospitality and at least 2 years of experience in guest relations or customer service, with a preference for those who speak Russian. The hotel offers a dynamic work environment and values diversity in its team.

Qualifications

• Minimum of 2 years of experience in guest relations or customer service.
• Preferably experience in the entertainment industry.
• Strong sense of hospitality and professional appearance.

Responsibilities

• Welcome guests upon arrival and process check-in/check-out.
• Serve as the main point of contact for VIP guests.
• Handle guest inquiries and complaints efficiently.
• Coordinate special guest needs and preferences.
• Stay updated on hotel services and local attractions.

Skills

Customer service

Hospitality

Professional appearance

Problem-solving

Russian language

Job description

Our client is a world-renowned 5-star luxury hotel, known for delivering impeccable service, refined elegance, and an exceptional guest experience. Located in the heart of Dubai.

With a reputation for excellence, this 5-star hotel sets the benchmark for hospitality in the region, consistently earning top reviews and awards for its commitment to luxury, professionalism, and service excellence.

About the Role:

We are seeking a courteous, professional, and guest‑focused Guest Relations Executive to join our client luxury hospitality team. As a key point of contact for guests throughout their stay, you will be responsible for delivering exceptional guest experiences, handling special requests, resolving concerns promptly, and enhancing overall satisfaction and loyalty.

Key Responsibilities:

• Welcome guests upon arrival and ensure a smooth check‑in/check‑out process.
• Serve as the main point of contact for VIP guests, repeat visitors, and high‑profile clientele.
• Handle guest inquiries, requests, and complaints with professionalism and efficiency.
• Coordinate special guest needs such as room preferences, amenities, transportation, or event bookings.
• Maintain up‑to‑date knowledge of hotel services, promotions, facilities, and local attractions.

Qualifications:

• Professional appearance with a strong sense of hospitality.
• Russian Speaker
• Minimum of 2 years of experience in guest relations or customer service, preferably in the entertainment industry.

At Boundless Talent, we value diversity and promote equal opportunities for all. We are looking for a highly motivated and passionate individual who shares our values and is ready to contribute to our growing team. If you are a team player with a positive attitude and a strong work ethic, we would love to hear from you!