Lux Guest Experience Architect (Russian Speaking)

InterContinental Hotels Group; Dubai; On-site; AED 30,000 - 40,000; Full time

Job summary

A prestigious hotel chain in Dubai is seeking a Guest Experience Maker who speaks Russian to enhance guest experiences by ensuring personalized service and coordinating with various departments. The ideal candidate should possess a hospitality diploma and over a year of experience in a similar luxury hotel role. Responsibilities include checking guest profiles, ensuring room preparations, and maintaining high personal and service standards. This position offers a chance to be part of a dedicated team in a vibrant environment.

Qualifications

• 1+ years experience in a hotel operational role.
• Proven results in guest relations and management.
• Ability to handle guest feedback professionally.

Responsibilities

• Check guest profiles and preferences before arrival.
• Ensure room preparation according to guest requests.
• Coordinate guest requirements with various departments.
• Upsell resort facilities and activities.
• Maintain high standards of grooming and hygiene.

Skills

Excellent command of written and spoken English

Understanding of local customs

Luxury hotel operational experience

Customer service expertise

Education

Minimum hospitality diploma/degree

Job description

A prestigious hotel chain in Dubai is seeking a Guest Experience Maker who speaks Russian to enhance guest experiences by ensuring personalized service and coordinating with various departments. The ideal candidate should possess a hospitality diploma and over a year of experience in a similar luxury hotel role. Responsibilities include checking guest profiles, ensuring room preparations, and maintaining high personal and service standards. This position offers a chance to be part of a dedicated team in a vibrant environment.