VIP Customer Service Representative (Arabic)

BingX; Dubai; Remote; USD 40,000 - 60,000; Full time

Job summary

BingX, a leading cryptocurrency exchange, is seeking VIP Client Support representatives for a fully remote position. The role focuses on providing exceptional service to high-net-worth clients, requiring fluency in Arabic and strong communication skills in English or Chinese. Candidates will ensure client satisfaction through efficient problem resolution and personalized experiences, all within a dynamic and multicultural team.

Benefits

Great career development opportunities

Market competitive salary

Fully remote work

Professional development

Qualifications

• Native-level fluency in Arabic; business-level English or proficiency in Chinese required.
• Minimum of 2 years in customer service, preferably in finance.
• Ability to handle high-pressure situations with professionalism.

Responsibilities

• Provide 24/7 support to VIP clients through encrypted channels.
• Resolve issues and escalate complex cases when necessary.
• Document client interactions and provide insights for improvement.

Skills

Client-focused

Empathy

Communication

Problem-solving

Active listening

Job description

About BingX

• A leading crypto exchange.
• More than 10 million registered users worldwide.
• 750 spot trading currencies and 400 futures targets.
• 17000 elite traders with 600 million cumulative copy trading orders.
• Top ranking exchange on CoinMarketCap and CoinGecko.
• We aim to build a gateway for the next billion crypto users.

Founded in 2018 BingX is a leading cryptocurrency exchange serving global users. BingX offers diversified products and services including spot derivatives copy trading and asset management all designed for the evolving needs of users from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy Full-time Long-term REMOTE

Responsibilities:

• 24/7 Real-Time Support: Respond promptly and accurately to VIP client inquiries requests and feedback through various encrypted channels (online chat email etc.) with zero delay and maximum reliability.
• VIP Personalized Service:Understand and anticipate the expectations and needs of VIP clients to deliver tailored premium experiences. Proactively engage with clients to foster trust and build long-term relationships.
• Complex Issue Handling & Escalation:Efficiently identify and resolve common issues independently. For more complex cases (e.g. investment inquiries serious complaints risk control matters) follow escalation protocols strictly and coordinate cross-functional support until resolution ensuring transparency and client satisfaction.
• Service Documentation & Insights:Accurately document all client interactions and service workflows. Provide regular reports and insights based on client feedback and service trends to support continuous improvement.

Requirements:

• Native-level fluency or CEFR C1/C2 (or equivalent) in Arabic. Must demonstrate the ability to communicate clearly professionally and appropriately within financial or high-end service sectors including proper use of technical terminology.
• Strong business-level proficiency in written and spoken English (minimum CET-6 or equivalent). If not fluent in English must be fully proficient in Chinese with excellent oral and written communication skills.
• 2 years of customer service experience in financial industries such as banking securities payments wealth management or fintech. Experience serving high-net-worth/VIP clients is highly preferred.
• Genuinely client-focused driven to deliver excellence. Strong empathy and patience with a consistent professional demeanor even under pressure.
• High sensitivity to multicultural nuances with the ability to communicate clearly succinctly and accurately. Strong listening skills logical thinking and the ability to identify root issues and propose effective solutions.
• Able to work rotating shifts including nights weekends and holidays in a demanding high-expectation environment. Maintains a positive attitude and high performance under pressure.

Working at BingX

• Be part of the future of finance technology and achieve meaningful goal
• Great career development in a fast-growing company
• Market competitive salary
• Fully remote / work-from-home
• Follow your local vacation and other benefits
• Professional development
• Join an international and diversified team