VIP Account Executive

Fanatics Momentum; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Nice to have: iGaming experience

Job summary

Fanatics Momentum in Abu Dhabi is seeking a hands-on VIP Account Executive to support the Head of VIP by delivering personalised service to high-value players. The role combines account coordination, operational execution, and client service in a fast-paced iGaming environment.

You will manage VIP accounts, coordinate bonuses and promotions, maintain records, assist with reporting and segmentation, and collaborate with Payments, Risk, CRM, Product and Compliance to ensure compliant service.

Qualifications

• VIP exposure in customer operations or client services is a plus.

Responsibilities

• Support the Head of VIP with day-to-day management of VIP accounts.
• Coordinate VIP requests including bonuses, promotions, events, gifts, and bespoke offers.
• Maintain accurate records of VIP activity, preferences, incentives, and communications.
• Assist with VIP reporting, performance tracking, and player segmentation.
• Liaise with Payments, Risk, CRM, Product, and Compliance for seamless VIP service delivery.
• Ensure VIP activity aligns with internal controls and responsible gaming policies.
• Handle inbound VIP queries professionally and efficiently.
• Support onboarding of new VIP players and transitions between segments.
• Build and maintain relationships with VIPs to keep them engaged.

Skills

VIP operations

Organisational skills

Data & CRM familiarity

Excellent communication

Multitasking ability

Commercial awareness

Bilingual Arabic-English

Proactive reliability

Tools

CRM systems

Microsoft Excel

Job description

About Fanatics Momentum

Fanatics Momentum is building the UAE's leading regulated commercial gaming operator. Licensed by the General Commercial Gaming Regulatory Authority (GCGRA), we operate across lottery, iGaming, sportsbook, and digital content, combining Momentum's regional foundation with Fanatics' global product, technology, and scale. The business is ambitious, well-resourced, and moving fast. If you want to help build a category-defining operator in one of the world's most exciting regulated gaming markets, this is the right time to join.

Job Overview

The VIP Account Executive will support the Head of VIP and in delivering an exceptional, personalised experience for high-value players. This role sits at the intersection of account coordination, operational execution, and client service, with exposure to VIP relationship management and clear development opportunities into a full account management role. This is a hands‑on role suited to someone highly organised, detail‑oriented, and commercially curious, who thrives in a fast‑paced iGaming environment. This role is a full‑time office based one.

Key Responsibilities

• Support the Head of VIP with day-to-day management of VIP accounts
• Coordinate VIP requests including bonuses, promotions, events, gifts, and bespoke offers
• Maintain accurate records of VIP activity, preferences, incentives, and communications
• Assist with VIP reporting, performance tracking, and player segmentation
• Liaise with internal teams (Payments, Risk, CRM, Product, Compliance) to ensure seamless VIP service delivery
• Ensure all VIP activity aligns with internal controls, compliance, and responsible gaming policies
• Handle inbound VIP queries professionally and efficiently
• Support onboarding of new VIP players and transitions between segments
• Build and maintain relationships with VIPs to keep them engaged.
• Be available, on occasion, to support critical operational needs beyond regular business hours, including hosting commitments, system troubleshooting, and timely issue escalation to maintain seamless operations.

“This job description outlines the primary responsibilities but is not exhaustive; additional duties may be assigned as needed.”

Required Experience & Skills

• Customer operations, account support / management, or client services (VIP exposure a plus)
• Strong organisational and administrative skills with high attention to detail
• Strong proficiency in Microsoft Office applications, with advanced knowledge and hands‑on experience in Microsoft Excel, is required.
• Comfortable working with data, reports, and CRM systems
• Excellent communication skills (written and verbal)
• Proactive, reliable, and able to manage multiple priorities
• Commercial awareness and interest in player behaviour and retention
• Bilingual Arabic–English communicator, capable of managing complex stakeholder interactions in a professional, regulated environment.

Nice to have

• iGaming Experience is a major plus
• Additional language skills

What Success Looks Like

• Head of VIP is operationally supported and able to focus on relationship‑building
• VIP requests are executed accurately and on time
• Data, reporting, and tracking are consistently clean and reliable
• Strong internal stakeholder trust and collaboration

At Fanatics Momentum, we’re proud to be a fair, transparent, and inclusive employer. We value diversity, collaboration, and innovation, and we’re committed to creating an environment where every team member can thrive. If you’re ready to grow your career and help us build Momentum, we’d love to hear from you.