Violations & Property Support Specialist

Wasl Group; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Wasl Group in Dubai is seeking a Customer Support Officer to manage violation-related inquiries and cases across Wasl services. You will process transactions, update CRM and SAP, verify documents, and ensure timely case resolution while maintaining documentation accuracy.

The role requires 3–5 years of relevant experience, a related degree, and proficiency in Arabic. You will coordinate with Finance and other departments to ensure smooth service delivery and adherence to SLAs.

Qualifications

• Bachelor’s degree in Business Administration, Customer Service, Real Estate, or related field.
• 3–5 years of experience in customer service, property management, leasing administration, or related fields.
• Experience using CRM, SAP, portals, and digital service platforms.
• Arabic language capability.
• Knowledge of DLD, RERA, Ejari, Dubai Municipality requirements.

Responsibilities

• Handle customer inquiries, requests, complaints and violation-related cases across services.
• Process transactions relating to leases, renewals, terminations, lands, Freehold services.
• Update CRM, SAP, and related systems with accurate information and case details.
• Coordinate with Finance on payments, refunds, and related charges.
• Register and manage property/land violations and communicate actions to customers.
• Ensure compliance with SLAs and maintain documentation accuracy.

Skills

Customer Service

Communication

Problem Solving

Arabic Language

Education

Bachelor's degree in Business Administration, Customer Service, Real Estate, Property Management, or related field

Tools

CRM

SAP

Portals

UAE PASS

Job description

Wasl Group in Dubai is seeking a Customer Support Officer to manage violation-related inquiries and cases across Wasl services. You will process transactions, update CRM and SAP, verify documents, and ensure timely case resolution while maintaining documentation accuracy.

The role requires 3–5 years of relevant experience, a related degree, and proficiency in Arabic. You will coordinate with Finance and other departments to ensure smooth service delivery and adherence to SLAs.