Valet Team Lead - Guest Experience

AccorHotel; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

AccorHotel in Dubai seeks a Valet Supervisor to oversee daily valet operations, ensuring exceptional guest service, smooth vehicle handling, and efficient team performance in line with five-star hospitality standards. The role emphasizes supervising attendants, coordinating with Front Office and Security, and maintaining safety and protocol compliance.

The candidate should have strong guest service experience, supervisory background, and a valid driver's license to manage parking and incident

Qualifications

• Minimum 23 years of valet or hospitality experience.
• High School Diploma or equivalent.
• Previous supervisory experience preferred.
• Valid driving license.

Responsibilities

• Supervise valet attendants during shifts.
• Ensure timely and safe parking and retrieval of guest vehicles.
• Provide a warm and professional welcome to guests.
• Handle guest requests and resolve complaints professionally.
• Coordinate with Front Office Concierge and Security teams.
• Monitor staff attendance grooming and performance.
• Ensure compliance with hotel policies and safety procedures.
• Prepare basic shift and incident reports.

Skills

Guest service

Leadership

Communication

Education

High School Diploma or equivalent

Tools

Valid driving license

Job description

AccorHotel in Dubai seeks a Valet Supervisor to oversee daily valet operations, ensuring exceptional guest service, smooth vehicle handling, and efficient team performance in line with five-star hospitality standards. The role emphasizes supervising attendants, coordinating with Front Office and Security, and maintaining safety and protocol compliance.

The candidate should have strong guest service experience, supervisory background, and a valid driver's license to manage parking and incident