Senior Telecom Customer Care Specialist

Flip retail; Dubai; On-site; AED 30,000 - 36,000; Full time

Job summary

Flip retail in Dubai is seeking a Female Telecommunication Representative with 3+ years in customer care, including 2+ years in performance-driven roles within a BPO setting. The role requires managing emails, documents, planning, and conference organization, while keeping clients updated promptly.

Candidates must have a Bachelor's in Service or Marketing or related studies, excellent written and spoken English for compelling email invites, and strong voice- and email-based sales skills.

Qualifications

• 3+ years in customer care including 2+ years in performance-focused roles.
• Bachelor's level in Service or Marketing or related training.
• Ability to write compelling emails in proper English.
• Strong verbal and email-based sales abilities.

Responsibilities

• Handle emails, documents, planning, and conference organization.
• Proactively participate in client calls and share timely updates.
• Be versatile, a clear communicator, and adapt methods per client or colleague.
• Show passion for client service and delivering accurate results.
• Possibility to work night shifts when required.

Skills

Email communication

Multi-tasking

Client calls

Team collaboration

Sales skills

Education

Bachelor's degree in Service or Marketing

Job description

Flip retail in Dubai is seeking a Female Telecommunication Representative with 3+ years in customer care, including 2+ years in performance-driven roles within a BPO setting. The role requires managing emails, documents, planning, and conference organization, while keeping clients updated promptly.

Candidates must have a Bachelor's in Service or Marketing or related studies, excellent written and spoken English for compelling email invites, and strong voice- and email-based sales skills.