UAE Nationals Only- Senior Internal Control Officer- Operational -Risk Unit- Retail Banking Group

Mashreq Corporate & Investment Banking Group; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Mashreq Bank in Dubai is seeking an Assistant Governance Manager to support the Director in Business Controls, Risk & Governance, and to help maintain a robust risk and governance framework.

You will investigate and manage issues, oversee governance controls, and coordinate with internal stakeholders to meet target turnaround times and quality standards. The role requires active involvement in audit readiness and continuous process improvements.

Qualifications

• Supports the Director in Business Controls & Governance to manage robust risk and governance framework.
• Investigates and manages issues as required.
• Performs duties with respect to governance & controls per target TAT and quality standards.

Responsibilities

• Track monthly MER and reporting deadlines.
• Prepare incentive payouts for mortgage team per plan.
• Manage broker payouts per contracts and ensure timely payments.
• Enter mortgage payments in vendor management system to ensure timely processing.
• Visit vendor offices to check calling activities, transmittals, Chubb records and clean desk policy adherence.
• Coordinate with CAM/Business on remediation and closure of CRS, FATCA, EID, KYC cases.
• Review CM requests/complaints and obtain approvals per ADM.
• Ensure SOPs, SLAs, and OPM documents are updated regularly.
• Report potential frauds to F&I for investigation.
• Conduct RCSA sample tests and follow up on exceptions.
• Raise incidents for ORE as required.
• Review CASA for KYC quality and other checks.

Skills

Governance & risk mgmt

Issue investigation

Compliance knowledge

Vendor management

Audit readiness

Team coordination

Job description

Job Description:

Mashreq Bank

Job Description

1 Job Title: Assistant Governance Manager Department: Mortgages Direct Supervisor: Director – In Business Controls, Risk & Governance Job Number

2

Job Purpose

• To provide valuable support to the Director- In Business Control & Governance to manage robust risk and governance framework.
• Investigation and management of the issues as required.
• To perform all duties assigned with respect to Governance & controls as per the expected TAT and quality standards.

3 Key Result Areas

• Monthly MER tracking, follow up for closure and reporting.
• Prepare Incentive payout for mortgage team as per approved plan
• Mortgage broker payout as per agreed contracts
• Entering mortgage payments in vendor management system to ensure timely payments
• To conduct regular visits to Vendor offices and check calling activities, transmittals, Chubb records, applications, and clean desk policy adherence.
• To coordinate with CAM/Business on remediation/closure of CRS, Fatca, EID, KYC Compliance Exit cases
• Review CM request/complaints received from CXCG, Branches, Sales & DBC for exceptional cases and obtaining approval as per ADM.
• Reviewing and obtaining approvals to onboard CMs under MER.
• To keep a track of the SOP, SLA’s, OPM documents for revision and update on a regular basis
• To report potential frauds to F&I for further investigation
• Conduct RCSA sample test as per the required format, report exceptions to business and follow up for closure.
• Review and rase incidents for ORE as required.
• Review of applications (CASA for KYC Quality in specific incl. all other checks up to system update)
• To ensure execution and completion of adhoc projects assigned by line manager.
• Support business for audit readiness.
• Auto BCM - Reviews and Approvals
• Calling broker clients to ensure no frauds, as per sop.
• Sales mis tracking and reporting accurately and business support.
• Timely closure of all audit items, RAR and QA issues
• Training new hires and creating back up to ensure smooth workflow

Requirements: